Vol. 1 - Front Office Mastery: Sops for Office Management, Finances, Administration, and Running Your Company More Efficiently

Very well written book and easy to read. I would HIGHLY recommend this book to anyone in this business to read Karl's books before setting out to sail on their own. This book has some great ideas to implement in your business and suggestions to avoid common business pitfalls.I also recommend Karl's Managed Services in a Month - 2nd edition.Excellent work Karl! Looking forward to reading the rest of the volumes in the set.

well worth the price and a easy read. a little assist to knock the rust off your SOP

Not even sure where to begin on the awesome 4-book set, which covers just about every single topic a MSP deals with. One way I can put it is you are doing business a huge disservice by NOT reading these books. Karl spells out real life experiences with his MSP practice and explains topics in a very clear and well written way. I'm on the 2nd book in the series and already have new policies implemented. A must read for any sized IT business.

Once again Karl lays out perfect methods for running a successful IT business. I highly recommend all of Karl's books. He makes it seem easy and gives step by step instructions.