DIY Crew 18 Inch Paper Roll Dispenser and Cutter - Heavy-Duty Wall Mountable, Non Slip Tabletop - Kraft, Freezer, Butcher Paper - Up to 1000ft Rolls

***Update: My previous review was a 1-star review. The product had serious issues that included a bendy blade, a serrated edge that shredded paper, and the fact that it required me to use two hands to make cuts. After posting my original review I returned the item without contacting the seller. After seeing my review, they actually reached out to me and put in an amazing effort to fix my issues, going above and beyond. Good customer service goes a long way in making a product worth the cost and in this case, they took this product from a 1 to a 5-star item. After reaching out to me and letting me know they saw and read my review, they noted the issues that I mentioned and worked super hard to fix them. They talked with their design team and ended up sending me different blades as well as a new base to test it out on. They sent me two types of blades, a serrated and a flat. I’ve attached a photo showing the three blades. The furthest to the left is the new serrated, the middle is the original blade that shipped with the unit, and the right is the flat blade. As you can see, the original blade is hollow in the center which led to the bending. The new blades are super high-quality, sturdy and durable. I ended up using the flat blade as it’s a better fit for my needs. The flat blade gives me crisp and clean lines. I’ve attached a photo of a tear that I made with the flat blade installed. I was able to make the tear with a single hand and it came out perfectly. If you’re looking for a product that has amazing customer service behind it and a really high-quality product that will last a lifetime, this is it. I’ll leave my original review posted below, but my mind has completely been changed and I’m in love with this product now. ***Original Review: I ordered this paper roll cutter to use for trimming large rolls of butcher paper for sublimation. It does not work for my needs at all. The serrated cutter doesn’t gently cut the paper in a small zigzag pattern; it shreds the paper like shark teeth about a quarter inch deep. I’ve attached photos of the “best” cut I was able to get. Most of the practice cuts I attempted all ended with the paper tearing around ¾ of the way down the page. The only way to stop the paper from tearing is to hold down the bar the entire time you’re using it. This means that it can only be used with two hands. Half the point of getting a paper roll cutter is that you can do it with one hand. This defeats the purpose. For the current price of around $43, I was expecting this cutter to be well made with high-quality and sturdy materials. Admittedly, the base is sturdy, but the serrated cutting blade is flimsy and bends easily. After repeated use, I can only imagine it would permanently bend and become unusable. Putting this together isn’t difficult and can easily be done by a single person with only a screwdriver. Unfortunately, a lot of putting it together requires you to look at the photos of the product and use a little imagination. The instructions are awful and the included photos are difficult to make out. It doesn’t mention blade orientation or attaching the non-slip feet at all. Overall, I wouldn’t recommend this paper cutter to anyone. It does hold large rolls and the base is sturdy, but at best it’s an expensive paper roll holder. The cutting blade is useless, bends, and shreds and rips the paper far more often than cutting it. You can’t use it with a single hand and it’s more expensive than other options available without any added functionality.

Solid unit that performs well with my coated butcher paper. When my cutter first arrived I was missing the hardware to put it together. I reached out to DIY and quickly received a response back from Luisa. Within a couple days I received a completely new product, this time all the pieces were there. Awesome customer service and a great product. Luisa continued providing updates the whole time until I responded back saying the product with good to go. Purchase with confidence that DIY will take care of you no matter what!

ok first gotta say great customer service! my set came with 2 of the same bracket for wall mounts and so I called Amazon to replace but wasn't going to come in on time so decided to just keep it and make it work, then called these guys and they sent me a new one and kept the other one for future use. but this little monster works perfect! i use it for double sided tape and works awesome the cuter its good to cut that thick of material love it! easy to assemble and even good to have on top of table or on wall works awesome!

The DIY Crew paper roll dispenser is super handy and sturdy for my small business! It’s wall-mountable, non-slip, and makes cutting easy. Only issue is that it sometimes tears a little at one end, but overall, it’s still a great product!

Awesome paper dispenser! it is very easy to use, easy to install, looks professional, operates well, is light enough you can hold it with one hand while marking the wall for installation. it doesn't take up much room--i sandwiched it in a corner between my tool storage rack/shelf. The 'cutter' stays in place well but not so strongly that it is difficult to load paper. you can operate it with one hand once you get the hang of it. All in all, a good value.

I Purchased this as a gift for my daughter who has a side business making hand painted banners. She said she loves it! And that It really can create a straight line edge ….. with just one hand! And its a Ten out of ten!

Easy to set up and works well

While the product is very well made and sturdy, the springs that hold the cutting bar are too weak to keep the bar firmly against the paper and you do not get a clean straight cut.