The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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✨ Elevate your clean game—hands-free, spotless, and effortlessly chic! 🧹

HANDS FREE HYGIENE - Keep your hands dirt-free with the separate wet & dry bucket compartments and built-in squeegee.
PRECISION CLEANING - Flat mop head design reaches under furniture and into tight corners for a spotless home.
ALL SURFACE VERSATILITY - Effortlessly clean hardwood, tile, vinyl, walls, windows, and more with one mop.
SUSTAINABLE EASY CARE - Machine washable, reusable pads keep your cleaning eco-friendly and cost-effective.
ULTRA ABSORBENT MICROFIBER - Millions of high-strength fibers trap dust, pet hair, and dirt on both wet and dry surfaces.

The JOYMOOP Mop and Bucket Squeezer Set features a smart dual-chamber bucket for separate wet and dry mop care, a flat mop head designed to reach tight spaces, and three durable, machine-washable microfiber pads. Perfect for all hard surfaces, it offers hygienic, efficient, and eco-friendly cleaning with ergonomic design and easy maintenance.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

141764 Ft

Duties & taxes incl.

Hungarystore

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anita G.

Good experience, but the tracking updates could be better.

2 months ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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Included Components	1 Bucket #13, 1 x Mop Head, 1 x Pad, 1 x User Manual, 2 x Extra Pads, 4 x Mop Handle Rods
Item Volume	5.6 Liters
Special Feature	Ergonomic Design
Item Weight	1.71 kg
Brand	JOYMOOP
Manufacturer	Jianmei
Size	中番型 #13 + モップ + 交換パッド 3枚
Care Instructions	For a long lasting feel, we recommend replacing the pads every 1-2 months until you increase the frequency of use, Insert the 3 tabs (mop head) completely into the 3 slots and place it to the bottom
Assembly Required	Yes
Product Dimensions	23 x 18 x 38.5 cm; 1.71 kg
Package Weight	1.78 Kilograms
Batteries Required	No
Batteries Included	No

JOYMOOP Mop and Bucket Squeezer Set Hands-free Flat Floor Mop and Bucket with 3 Washable Microfiber Pads for Wet and Dry Floor Cleaning System

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