Franke 1190380520 Omni Boiling Water Tap, Chrome

We were a little nervous about buying this tap having read several reviews stating that it leaked, or the boiler unit required replacement. However, we are two weeks in and so far, so good. The tap does not drip or leak (yet!) and we have been very impressed with it. The water is definitely boiling, and makes a great cup of tea. The filtered water is great, and definitely tastes better than regular London tap water. The hot is hot, and the cold is cold. We bought it in the stainless steel which (we think) looks great, and our builders didn't seem to have any trouble installing it. Builder even commented that it was a 'quality tap'. Fingers crossed, it continues to serve us well.

Great tap, good quality !

I love this - it was expensive but the water is hot enough for tea, which was essential and when I had my kitchen refitted, this was my luxury item! I cannot fault it. However, I gave it 4 stars because when it was first fitted, it constantly dripped. My builder looked online and said this seemed to be a common fault. I contacted Franke who were very helpful and sent me some spares to repair it, offering details of a company who could do it for me (at a price). My lovely builder sorted it for me but given the price of the tap, I was surprised Franke didn't have more interest in ensuring it worked perfectly without me potentially having to incur more costs, especially if this is a common issue.

As always, with Franke, the product was great, except that two rubber washers had been changed to a different design, but the installation manual and the Youtube did not mention this. I spent a lot of time looking for the washers, before deciding that the two other washers which looked very different to those in the instruction, could also work. The water filter does not have clear arrow, telling the installer which is the inlet water and which is outlet. You have to intuitively work it out. The Youtube instruction avoids all the difficult parts of the installation and limits itself to the straight forward and simple parts. Better marking (or colour coding) on all the components would be more helpful. In summary, much better installation instructions and Youtube clip is needed. Now that I have installed it, it is a great product.

This product is great when it works. I am operating the tap for 6 years. During this period I had a number of issues including full replacement of heat tank, weak flow of filtered boiled and filtered water, leak from inside the tap, stiff handle, on some stage I had strange noise from the tap (filtered cold and boiled water). Most of the time Franke customer team is very friendly and is fast to respond and there is 5 year warranty on the product. At the same time, in order to receive replacement spares you have to go through a one page 10 step check list (measure flow rate, remove filter and check it without filter, etc, etc). Most of people does not have skills and interest to do all those checks... When you pay £1,000 for a tap you are expecting to operate it without any issue for a couple years at least, but not spend time doing checks, talking to customer service, getting spares and fitting it yourself or looking for a plumber to install... Great idea, nice looking and stylish product, but poor quality. Update after end of warranty period: - heating tank broken again, as the result no boiling water. Should I buy a new franke tank for £400 or buy a band new tap of some other manufacture for £550? For sure I will not be buying new franke product again.

Had this tap for six months and can't imagine going back to a kettle.

Fantastic product and great delivery...previous tap leaked and found I really missed until new one installed.

When it works, it works just fine. But... The first one we had shorted out within a few weeks. So did the replacement. A second replacement, supplied with a surge protector has also just shorted out. (The wiring in our house is relatively new and up to standard) Just glad we didn't throw the kettle away!