Question 1

Hello! My package arrived without a scoop. Can someone tell me how big a scoop is in terms of tablespoons?

Accepted Answer

Hi, REALLY sorry about that! A tablespoon holds about 10g of our vegan protein powder, so 3 and a half tablespoons would be equivalent to one scoop. Dave (founder)

Question 2

What is in your "natural flavors"?

Accepted Answer

Hey! Yeah, this is something that a lot of people find confusing. However, I think that Vega provide a really good explanation which I think you'll find helpful so I'm going to post it here...

"At Vega, our Natural Flavors are from the extract of plants. You’ll see this ingredient as part of the ingredient list of your favorite product. These extracts come from a variety of plant-based sources such as spices, fruit or fruit juices, vegetable or vegetable juices, herbs, and roots. The ingredients used to make a specific flavor are extracted from multiple plant-based sources to give you the characteristic flavor and smell of the intended flavor.

Examples of Natural Flavors Ingredients

The natural flavor blends aren’t just one extract. Instead, we used a variety of plant-based extracts to get the best flavor.  When you grab a ripe orange at the grocery store, you aren’t just tasting one single “orange flavor.” What you’re actually smelling and tasting is the combination of thousands of naturally occurring compounds that nature has put together. It’s the sum of all these compounds that tastes like orange.

To create that same orange or citrus flavor in our powered protein shakes, we extract compounds from a variety of plant-based sources and blend them together to make that characteristic flavor and smell.

Why We Don’t List Our Individual Extracts in Vega Natural Flavors

Our Natural Flavor blends make our products unique and stand out from other protein powders, so the list of exact extracts in them is proprietary and top-secret."

Dave (Founder - EarthChimp)

Question 3

I see there is cocao in the ingredients.  Can you tell me how much caffeine each serving would contain?

Accepted Answer

Good question! Yes, caffeine is naturally present in cocoa which of course is an ingredient we use, mostly in the Chocolate Vegan Shake of course! So yes, there would be caffeine in a serving of our Chocolate Shake but at a low level… about 10 times less than a cup of coffee.

Dave (founder)
@EarthChimp

Question 4

My package arrived damaged, most of the bag had spilled out all over the other products I ordered. How can I get a refund or replacement?

Accepted Answer

Call Amazon Customer Service

Product Name	Organic Vegan Protein Powder
Allergen Information	Gluten Free, Lactose Free, Dairy Free
Units	32.0 gram
Serving Recommendation	Mix 2 scoops with 300ml of water or plant milk
Brand	EarthChimp
Format	Powder
Age Range Description	Adult

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EarthChimp Organic Vegan Protein Powder - with Probiotics - Non GMO, Dairy Free, Non Whey, Plant Based Protein Powder for Women and Men, Gluten Free - 26 Servings 32 Oz (Chocolate)

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