Lots of complaints about these being hard, not malleable. Could some people be getting old product?

I normally buy these at Sam's and they are consistently soft. My dog loves the taste and starts begging when I rattle the bag to get one out. I was looking at Amazon to save a trip to Sam's. I am also worried about the number of complaints about hard, tasteless product.

What is the actual active ingredient?

Thank you for your inquiry. The Active Ingredients (Per Chew): Chamomile Powder 60 mg, Thiamine Mononitrate 60 mg, L-Tryptophan 30 mg, Theanine 20 mg, and Lavendar Extract 5 mg. Kindest Regards, PETIQ

These are way too hard! Any ideas on how to "soften" them up?

Hi ... below this I wrote a paragraph on the subject BUT now i just noticed its 'not' the exact same item. I chose VetIQ's 'MultiVitamin HealthSupport' - they r 'soft chews' n' come in quantity of 90/bag. These would b a much better choice for u. I've received 3-4 shipments a month apart n never ran into any issues. Perhaps with the 'PillTreats' u could try tossing a few in a coffee cup or large bowl with a spritz of water n break em up with a fork or try cuttin em in half or so with scissors. Possibly warming them a bit might also soften em up. But yes - my advice - I'd recommend giving the others a try - they're a great value at 90 per bag. My Malawolfs' 90lb n she's been on 2/day - 1 after early breakfast n 1 after 6pm dinner thou they recommend 3 for 100lb. (1 to20lb and 2 from that to 50lb). Hope this helps u out.

Thank you for your inquiry. The hole is approximately 1/4". Please note, the product can accommodate both large and small pills. Kindest Regards, PETIQ

ASIN	B0BS4LJX7W
Allergen Information	Dairy Free
Allergen information	Dairy Free
Brand	VetIQ
Brand Name	VetIQ
Customer Reviews	4.6 out of 5 stars 1,098 Reviews
Flavor	Flavor
Flavour	Flavor
Item Form	Powder
Item Type Name	Probiotic Chew
Item Weight	7.1 Ounces
Item form	Powder
Item volume	0.04 Cubic Feet
Item weight	7.1 Ounces
Manufacturer	PetIQ
Target Species	Dog
UPC	818145019852
Unit Count	60 Count
Volume	0.04 Cubic Feet

Probiotic Supplement for Dogs, Digestive Support for Dogs, Nourishes Gut Bacteria and Supports Bowel Function, Hickory Smoke Flavor, Made in The USA, 60 Count

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