Ruko F11PRO 2 Drone with Camera for Adults, 6K Camera Drone, 3-Axis Gimbal, 2 Batteries for 70-Min Flight Time, Long-Range Transmission, Auto Return & Beginner Mode

Great Drone, Unmatched Support. When I got this drone I was nervous. I did not want to started, then see it fly off into the sunset never to be seen again, or stuck high in a tree. Also, when saw the options/buttons on the controller and App, I was concerned about a steep learning curve. Of course it is important to go over the getting started documentation and videos, even easily accessed within the app that controls the drone. There is even an easy to see clickable button on the screen of the app to call for support… Right there on the controller. But flying the drone is very easy. IT was very fun and easy to control and learn from the moment I started it. Within maybe 30 minutes, I was teasing my Golden Retriever so she was, chasing it back and forth wishing she could jump higher, and walking across the street to show my neighbors with the drone in flight hovering, around me. Took it real high and a good distance away a few times on that maiden flight as a test… Never even close to losing control. This is in beginner mode. This drone has tons of capability that will make it very effective for doing the more serious and fun things I bought if for. Extremely solid, obvious very good engineering. No need to go too much into the technical abilities or functionality of the drone, I am sure other reviews will cover that well. The important reason for the review is the amazing customer support. IT feels like a solid focus on process engineering, both for learning how to use and for support. Very thorough and fast. Real people, real devoted to a great customer experience, not some automated AI robot someplace or endless holds and selecting options on a phone. I can only think of one situation in recent years that came close. I ordered the drone late one night. A couple of hours later a special promotion went into effect. The drone hadn’t been delivered yet. The next morning I saw the change and sent a customer support question about if I could be credited w/the difference. It was a Sunday morning. Just after the workday started on Monday, I got an answer from the company, zero questions, just a note telling me the refund was being processed. But the important part… It was an email from a real person, w/their name and contact info in case followup was needed. The second customer service event. I am not real experienced at using those QR(QA?) codes w/camera. When I started trying to get the app installed, I began getting malware things popping up. Diffferent apps not for the drone…. Paid subscriptions, etc. I thought at first it was maybe their fault. I sent another customer support question. Almost instantly, I got an in depth response from the company, w/a persons’ name, with very specific instructions, including a strong warning that I should never run apps that could contain malware… Just solid information, not even associated directly w/the drone. At the same time, I asked my daughter for help. It was my fault the malware was popping in. I had downloaded a third party code reader that inserted the malware. The moment I uninstalled that software, the process was flawless. Throughout the support process I got very thorough, very fast assistance. I even got a follow-up email before the second was done, apparently from management, checking to ensure it was being resolved. If it wasn’t , please contact them so they could work it. The support was so good that while a phone number was provided to talk to them, I never needed to use it. I had been getting some recommendations other than this company when I made my purchase. I am super glad I went the way I did.

Rather than repeat the many very thorough five star reviews, I will just say I agree with them. I had wanted a recreational-use drone for years prior to 2020, but I waited as the quality and technology rapidly improved and prices went down. When the F11 Pro became available for under $300 in 2020 I took the plunge. As the reviews of the F11 said back then, it was (and still is) a great drone with some amazing features for the price. I had never owned or even flown someone else's drone at that point and in reading stories of lost and/or crashed drones over the years I was a little apprehensive at first. I had read so many stories of people spending hundreds of dollars for a drone, taking it out for a flight, it flies away and they never see it again. However, by 2020 drone technology had progressed by leaps and bounds. and the tech contained in the F11 including the Return To Home (RTH) feature makes it almost foolproof. After a quick reading of the instructions and watching a couple of demo videos I took mine out and started flying it right away with zero issues. The closest thing to a problem I've ever had was on one occasion it stopped responding to my commands and began hovering over a fenced-in field just at the far edge of my line of sight. Assuming there was something interfering with my signal, I moved as close as I could to the drone, which was the fence at the edge of the field about 100 yards from where it was hovering, and at that point It responded to my RTH command and did just what it was supposed to do - it flew back to where I had launched it and safely landed itself. I was reassured by that experience. Even though it temporarily lost my signal, it didn't fly away or crash, it executed the RTH function appropriately. In fact, I liked mine so much I bought another one for my son in 2020, and we have sometimes flown them together (the app auto separates the signals). Four year (Aug '24) update: I recently returned from a multi week cross country road trip to visit family. I took the F11 and flew it several times on the trip. The drone itself still performs as new, however the four year old original batteries were starting to get tight going in and out of the compartment (swelling) and not holding a charge nearly as long as they used to. In other words, typical issues with aging rechargeable batteries. I shopped around online and considered ordering one of the non Ruko replacements but ended up spending the few dollars more for the Ruko branded replacement and received it the next day. The new battery works well and the copter is back to full range. While shopping for the new battery here on Amazon I noticed some inexpensive accessories compatible with the F11, such as snap-on rotor blade guards and landing gear skids. It had always bothered me a little that the copter had to land directly on the ground, so I ordered the skids and rotor guards. For the little bit of money they cost it was worth taking a chance on them not fitting well, but both work well with the F11. They snap on and off easily and so far have no problem staying connected in flight, although of course they do have to be popped off prior to stowing the copter in its case. Another issue I encountered on this trip for the first time was the app not holding a connection to the copter at all, or losing only the camera feed. I did some online reading including reviews here on Amazon and discovered the auto connect feature in my phone's wifi menu was activated. I turned that off as is recommended in the comments, and poof, the connection problems went away.

Excellent Drone and a top of the line customer support! Drone flew really well and video, pictures were taken really well!! We contacted the customer support for couple of questions and the resolution and support was just so amazing! The even helped me out on the Christmas day - which is not expected at all!! Best customer support experience I ever had and it comes with 2 batteries that sets this model apart from other drones.

Old Review The camera is fixed, making it difficult to control the flight. When the homing button is pressed, it always misses the mark or landing area. It ends up landing in an area with rough surfaces or tall grasses. Update (August 11, 2024). I encountered some issues with the first drone I tried. The camera was fixed, which made it challenging to control the flight. Whenever I pressed the homing button, the drone consistently missed the mark or landing area, ending up on rough surfaces or tall grass. However, after trying another drone of the same model, I found that the camera was fully functional. It could easily move, pointing both forward and downward from the remote. I was impressed to see that the drone now has the capability to land within 2 feet from where it takes off. I must commend the company for its exceptional customer service and managerial support. I am now 100% satisfied with my experience and would highly recommend purchasing this drone from this company.

This drone was good, initially. It is now out of warranty but has done very little flying IE less than 3 hours in total. The remote controller no longer works. The battery will not hold charge. Ruko will not do anything about it even though its like brand new. They tried to inform the warranty was only 6 months. They offered to sell me another controller but given this experience, and the cost, I don't think so. Not a good quality product.

Good product. Good customer service. I use it for drone fishing. Takes great video. Can carry 8-10oz of weight.

After receiving the Ruko F11 pro it took a little bit to get everything to work properly. You can’t be inside and get a gps signal so make sure you are in an open area before you try. After I got everything ready it was up very easily. Stable flight, power at the ready and easily controllable. The camera is clear but have yet to use it at a distance. Will add that later. Build quality is great. Drone is a little heavy and larger than I expected but that makes it more stable in the air. Will add video when I get into some larger areas but for the price the Ruko F11 Pro is a great intro drone and would recommend it.