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Works well and easy to install Love this product

**Review of Cell2Jack (Not Working):** **One Star - Defective Unit, Poor Return Experience** I purchased the Cell2Jack device through Amazon.in, but unfortunately, it is completely non-functional. There are no LED lights turning on whatsoever, indicating a likely hardware issue. I immediately initiated a return request on Amazon.in. However, the seller is insisting that I ship the defective unit back to them myself. This is unacceptable. When purchasing through Amazon, I expect a smoother return process, including a return pickup, especially for a non-working item. My payment has already been processed, and I am currently without the product I ordered. The seller, who appears to be based in Bombay, India, is creating unnecessary hurdles for a simple return of a faulty item. This experience has been extremely disappointing and does not align with the expected customer service when buying through a platform like Amazon.in. I strongly advise against purchasing from sellers who do not honor standard return procedures. **Return Request to Amazon.in:** Dear Amazon.in Customer Service, I am writing to request your urgent assistance with a problematic return. My order details are as follows: * **Product:** Cell2Jack The Cell2Jack unit I received is completely non-functional; no LED lights illuminate, indicating a defect. I initiated a return request, but the seller is refusing to arrange a return pickup and is asking me to ship the item back at my own expense. This is unacceptable as the product is faulty, and I have already paid for it. As the purchase was made through Amazon.in, I expect a standard return process, including a return pickup service. I request your immediate intervention to ensure a return pickup is arranged for this defective item and that I receive a full refund for my purchase. The seller's demand for self-shipping is inconvenient and unfair, especially considering they are located in Bombay, India. Please help resolve this issue promptly. Sincerely, [MA Khan