Service Agreements for SMB Consultants - Revised Edition: A Quick-Start Guide to Managed Services Paperback – January 1, 2018

Even if you have been in business for year, please get this book and then the course by Karl. I think of this as my go to resource and I should have thought of that book. Excellent, and good reminders.

I knew ZERO about this part of the business, and this gave me a great deal of understanding how to start, as well as some templates to use in the beginning. Great place to start for those who were like me.

In his Service Agreements book, Karl mentions more than a handful of times that you should consult with an attorney for any agreement you sign. So, after I wrote my drafts based in large part on the agreements in his book, I sent them to my attorney. Of course, he changed several things, but one of the comments was, “Excellent draft work.” I'm glad I did the prior work myself rather than merely asking my attorney to write one. This book helps you understand the parts of service agreements, the protection you need, and why so that you can determine the best way to craft them for your business. Using this book forced me to consider each piece and what I wanted out of the agreements in a way that I wouldn't have if I had hired my attorney to write one for me.

As a business consultant this book is required reading for my IT service provider clients. There isn't another book out there that has everything you need from mindset to actual client facing agreements. The downloads are easy and everything is a snap to re-brand and publish to your favorite digital signature platform. If you're on the fence about this or any of Karl's content, look him up online. You'll see he is THE authority on this subject matter. Service Agreements for SMB Consultants - Don't get started without it!

Containing specific, actionable information, tools, forms, templates and other assets, Service Agreements for SMB Consultants provides logical, straightforward direction and advice on everything an IT provider needs to know to tailor effective service agreements that protect them and their clients. A highly recommended resource from a knowledgeable industry expert worth every penny and more. Tons of downloadable content is easy to get simply by browsing to the registration link included on the 1st page of the first chapter of the book titled "Downloadable Content".

This might be a good book but I wouldn't know yet because the promised-to-be-available downloadable content hasn't arrived. Not only has it not arrived, I've never been contacted, thus far, after registering the book on the publisher's website 5 weeks ago. On the website there's no phone number and no email address, just a contact form which is not monitored, for all I know. Without the promised downloadable content, the book is worth a lot less than the $40 price but it's too late to return for a refund. Be cautious if thinking about buying anything from this series of books - it might be worth more buying something else instead.

I modeled my service agreements on Karl's templates. They get the job done. It's still necessary to run your customized agreements by an attorney, but it's a lot cheaper to do that then spend up to $5,000 for a specialized IT lawyer to do it from scratch!

This book provides the fundamental building block of the customer relationship / the contract. The included forms are great. And anytime I’m looking to make a change to my customer contracts I refer back to this book.