Aura Rapid Pro Geyser|5.9L instant water heater| High grade SS tank | 3000W heavy Copper heating element |6.5 bar pressure compatibility| High-rise Compatible| 5 years tank warrant

Excellent product, works very efficiently, heats water in less than 2 minutes

Terrible Product & Even Worse Customer Service – A Complete Disaster I purchased an Orient geyser on 24th May from Amazon, and it has been nothing short of a disaster. Right after installation, the unit started leaking through the pipes—a clear manufacturing or quality issue. Since then, I’ve been chasing Orient’s customer service for over a month with zero resolution. They keep promising that a technician will visit “within 24 hours,” but not a single person has turned up to even inspect the problem. I’ve made countless calls to their customer service, and each time they’ve handed me a different technician’s contact number. Every time I called these so-called technicians, they denied working with Orient—an absolutely unbelievable level of disorganization. I even escalated the issue to their manager three times, who only gave empty promises of call-backs and urgent resolutions, none of which were ever fulfilled. Their managerial team is as ineffective as their front-line support. When I asked for an exchange or refund, I was told that neither is possible due to company policy. To make matters worse, the Amazon return window has now passed, so I’m completely stuck with a faulty product and no support. Through this entire ordeal, I’ve lost money, wasted hours of my time, and drained my energy and patience trying to get this resolved. The mental and emotional frustration this company has caused is beyond words. Orient not only sells defective products but backs them with one of the worst customer support systems I’ve ever encountered. There’s absolutely no accountability or resolution, and they just keep giving you the runaround. Avoid this brand at all costs. It’s not worth the hassle, and you’ll regret trusting them—just like I do.

I have been using the Orient Electric Aura 5.9-litre instant geyser for the past 6 months. Recently, I noticed a current leakage issue, which was concerning. I raised a support ticket with Orient Electric, and I must say the service experience was good and hassle-free. The issue was inspected and repaired under warranty without any complications, which I really appreciate. In terms of performance, the geyser works well and heats water quickly as expected from an instant water heater. The overall quality and functionality are satisfactory. One area where I feel there is scope for improvement is the build quality — it feels average and could definitely be better for a product in this segment. Apart from this, I don’t have any major complaints. Good product overall, backed by responsive customer support.

Great product, value for money using this since last 3 months and the experience is outstanding the heating time is very less this the main amazing point that how quick it's heating the water in winter it's a life saver for all highly recommended must buy product Value for money and as a brand orient is well known nobody needs any introduction to them or their reputation, service or availability. Awesome product

Heating is super 👍💥

This is really work well, writing review after using it 2 months , perfect heating , easy instalation and its very easy to use the features fully satisfied

The product itself is good, but the service experience was extremely disappointing. After Amazon delivered it, I followed up repeatedly for 10 days to get the installation done, yet nothing moved forward. In the end, I had to hire a technician from Urban Company and pay Rs. 800 plus the cost of additional materials. This was frustrating, especially since I chose this brand because of its long-standing reputation for quality fans. That said, the product performs well—heats up quickly, and the larger capacity ensures I don’t have to wait between uses for hot water.

The product is good, but the service is terrible. After Amazon delivered the product, I kept on following up with them for 10 days to install it, but there was no progress. Finally, I used someone from Urban Company to install it, after paying them Rs. 800 + cost of pipe, etc. A very disappointing experience of buying this product, and the only reason I did so was that the brand was old and reputed for its fans. As for the product, it does its job well; heats quickly, and the relatively large capacity means that I don't have to wait multiple times to let out the hot water.