iSpring FGKDS 2nd Stage KDF+GAC Compound Replacement Filter for DS4B & DS4S

I ordered this water filtration system for my corporate work office; we have 10 employees and are all avid water-drinkers. The instructions were fairly simple and there is a scannable QR code that opens up a youtube tutorial for hooking up the system to the water supply. I had everything unpacked and hooked up in about an hour and a half (excluding the time it took for me to uninstall the old system we replaced). The system is very quiet and easy to use and everyone in the office loves the quality of the water and its taste!The first week and a half of using the water dispenser, the alarm beeping sound notified us of a leak in the system-- usually I pressed together some of the connecting tubing and it would stop, but it became a recurring daily issue so I called customer service and spoke to Nick to troubleshoot the problem. Nick said that to remedy the issue, iSpring would send us an entirely new water filtration dispenser to replace the one that had leaks and suggested we keep the old unit for parts. The new unit arrived a week later and there was no additional cost. Set up was easy and customer service was excellent. Thank you, Nick!

I previously owned a Brio filtered water dispenser. Which "conveniently" stopped working right after the warranty expired. The taste of the water with the Brio dispenser was just slightly better than tap water. Since it had stopped working I needed to replace it. I was never really satisfied with the taste of the water with the Brio dispenser. So I started looking at other brands. I then discovered the Ispring dispenser. Having limited but positive reviews for the Ispring dispenser I was a little hesitant. I then reached out to Ispring customer service directly who were great at answering all my questions and concerns. With the great customer service experience and the positive reviews I decided to purchase the Ispring dispenser. I'm really glad that I did. For starters I like the single dispenser design as opposed to having 3 separate for hot/room/cold on other models. I also like the design of the child lock on the hot water button. On the previous Brio model the hot water "child lock" was a bad design. In fact it was so simple to bypass my 2 year old granddaughter was able to figure it out. That is not the case with the Ispring dispenser. The child lock works like it's supposed to. I like the temperature control adjustment for the cold water. With the dial slightly past half way the water is nice and cold. The taste is great and definitely better than the Brio dispenser. I also like that the replacement filters are cheaper than other brands. The night light feature is very useful. Coming up on 6 months since my purchase. I haven't had any problems and I'm extremely happy with my purchase. I would definitely recommend!

I did a fair amount of research before purchasing my iSpring DS4S. The reviews of this company's products and service were better than their competitors. I cannot speak about the reliability of this product at this time since I have only had it in service for 2 weeks, but I can say that I am absolutely pleased with the results so far. After receiving my DS4S I carefully followed the installation instructions. Letting it sit for a full day in an upright position before installing (instead of the standard 12 hours) and flushing the filters for 10 minutes instead of the 5 minutes recommended. I worked with Julius at iSpring to activate the free extended warranty that came with the product. Their website for warranty registration was cumbersome.The municipal water supply in my area is good enough to drink, but has an unpleasant taste and frequently smells of chlorine and sometimes worse things. Once I started using my iSpring, the taste of the water is the same or better than the bottled water I was buying. I drink nearly 1 gallon/day of water and this unit should pay for itself in a little over one year. It is a tremendous relief to no longer have to haul cases of bottled water into the house and spend so much money on bottled water! Like most of you, I have a refrigerator with an ice maker/filtered water dispenser, but unlike the refrigerator, the iSpring has exceedingly superior filtration and a storage tank for the water so that it doesn't take 5 minutes to fill a tall glass of water (only seconds). I am a very happy customer, so far. I hope to update this review in 2 years time to speak on the reliability of this unit as well.Many of you will also be considering the purchase of a Reverse Osmosis (RO) filtration system in lieu of a system like this, but bear in mind that it takes approximately 5 gallons of supply water to create 1 gallon of RO water. I find that to be wasteful and unnecessary for the water supply I currently have. I purchased the two years worth of filter replacements with my initial purchase and found the price to be very reasonable.

This water dispenser was easy to install, seems to be well made, has great features, has a sleek design with modernized looks, but most of all the water tastes great! Originally i received a defective product. The dispenser was leaking water internally and was leaving a puddle in the base of the dispenser. The reviews pointed out excellent customer service, and i would definitely agree with that. I had the pleasure of speaking with Nick at ISpring who handled my issues in a very polite, professional and timely manner. I received my new dispenser within a few days, and has been working great!

Works as expected. The cold and the tap water don't seem terribly different temperatures. The hot has enough for a few cups but if you're feeling a pot it feels a small pot with hot water if you want to use it it to filter your water for food. Very easy to install I love it

Our original unit had an issue and when we contacted customer service, Michelle was able to send us a new unit. The unit works great and our staff is happy! We will purchase more of these from this seller in the future!