Apple iPhone 11 Pro, US Version, 256GB, Space Gray - Unlocked (Renewed)

This phone was a last resort. I had a completely failed experience with another seller’s IPhone 11, and to be honest, I was extremely nervous when ordering this one. The reviews had been 50/50, so I had very little clue what I was going to get.The package arrived a day early, which was nice and unexpected. My phone was put into what seemed like a generic Android phone box, which, I’ll let you know damn near gave me a heart attack when I opened.Inside were a few things. An Amazon renewed card and one other thing I can’t remember- as well as the phone (obviously) and a charger and charging brick. Charger and charging brick are standard but the cable feels pretty nice and the brick is a good size. Standard plastic holder inside. Nothing more, nothing less. No complaints.For the actual phone, it was inside of a plastic zip bag. The bag itself was scratched up so it was difficult to see the phone inside until i took it out. The first thing I did when I took it out was inspect it for damage. I was completely ready to pack it back up and send it back- but I was pleasantly surprised.The phone had very little cosmetic damage, just some scratches on the frame (my case covers it anyways, so it doesn’t matter to me) and literally no screen damage- besides a little scratch on the upper right corner near the bezel. And you have to remember these phones are used, so I didn’t feel a need to dock a star for that, since you can only see the scratch when the screen is off and light is being reflected onto it. Overall, 9.5/10 for cosmetics.Then, the battery. My particular phone came with 80% battery health, which I personally don’t mind. I have the means to be able to get it replaced when the time comes, and to be honest was a relief after my last IPhone 11 from another seller had 100% battery health, just for it to be a non-Apple battery and cause all sorts of problems.Overall, I have no complaints with this phone. It’s in great condition in my book. Mic, speakers, cameras, haptics, everything (as far as I’ve been using it) has been in perfect order. Based on other reviews, whatever phone you get from this seller honestly depends on luck. It’s trivial, and that should never be the case, but if you can, I’d say take the risk. Worse case scenario you return it and get a full refund and try again.Overall, I’m very happy with my purchase.

This item replaced an iphone 11 Pro which has issues with speaker sounds. It is a great product and in very good working condition so far.

I purchased this phone that was listed as "Excellent - Renewed," but the actual condition was far from it. As soon as I opened the camera, it made a strange sound from inside, which was honestly quite alarming. This is not what I expected from a product described as "excellent." To make matters worse, the return process has been unnecessarily complicated and frustrating. I had to print multiple labels, including a return label and a hazmat label (despite there being no hazmat sticker on the package I received). Unlike the usual Amazon UPS drop-off service, this was far more tedious and inconvenient. In short, this has been a terrible experience. I regret buying this product and would not recommend it to others. Save yourself the hassle and avoid this!

I would like to update this by saying that even though I had some issues with the other phone the seller was in constant touch the whole time any time I had a question. I sent the phone back and they offered me a refund or replacement and I received my replacement today. So far everything seems perfect with this one! When buying refurbished there’s always a chance you can get a phone that has problems but long as you have a great seller they will take care of you.So I got this phone a little over a month ago. It seemed to be in great condition as advertised. I also bought based on the reviews. Lately the battery has been dying so fast, even when it’s just in my pocket and nothing running it just dies. My old iPhone I never charged it until bedtime but this one I’m charging it a couple times throughout the day. Then yesterday the Face ID stopped working. I thought it was the update but it’s not because my iPad got the same update and working just fine. So I’ve been having to reset the Face ID settings and then start over from scratch and then it’ll work for a while and then go right back to not working again. I honestly just want to send this back and get a new one from them. It’s just being stuck without a phone in between. I did pay for excellent condition. I also did the get the right size but I’m used to that part now.Now Face ID will not work at all! I reset all settings and by doing that it took my card off Apple Pay so now I can’t easily log in to any of my apps with Face ID!