USA TODAY

Do not order this subscription from them. You won’t get all of your papers. Horrible. Was suppose to get a 2 month subscription but only received 4 issues. The paper was suppose to be delivered daily!

Where do I start? This is has been an epic story of some of the worst customer service I've ever experienced. I've lost track of the number of times I've called and lost track of the number of things I was told that turned out to be inaccurate.My dad wanted a subscription for Christmas. I first placed a digital order for my dad's iPad. I then learned that the digital paper works only using Flash Player, which iPad doesn't support. The woman I spoke to told me that I could download a third party app to support the paper. My dad is not tech savvy, so I asked her to cancel. But she couldn't even find my account. In fact, no one could find my account for nearly four weeks, even though I was getting e-mails from USA Today.After being assured that my father would receive the newspaper every day (he lives in Iowa, so carriers are limited), I placed an order for the print version. When all was said and done, he receives two or three papers at a time, at irregular intervals. I was just told that this was standard, and I was given inaccurate information earlier.I also continued to be invoiced for the digital subscription, even though I was assured it was cancelled. Several times I was told I would no longer receive bills and was paid to date, but I continue to receive them. I was just told that I would continue to receive bills (with amounts owed) even though I owe nothing. I asked them to send me a written notice confirming this.Short of recording our phone calls I don't know what else to do. I can't recommend highly enough against this company. New York Times is clearly the way to go.

Problems canceling this ordersStill trying to cancel order

Too EXPENSIVE

Wish I could get the reorder done on auto ship/pay so that I don’t have to start over every time and miss issues.

Order for my BIL - not something I would bother with

Gives interesting and more than one opinion on political events. Good for current events. it does arrive a few days late, but is still full of coverage.

AWFUL! NEVER RECEIVED ANY PAPERS