Plantronics Y-Splitter Adapter

We needed a way for our Customer Support managers to be able to train and jump in on calls on other phones. This was an inexpensive way to accomplish just that. The second user can mute out so you don't hear them breathing into the mic, or jump on when their attention is needed.

Use this daily in a call center. This one is for a new Supervisor not a replacement, if you need to train phone reps this is a great way to do so. Product is built very well and will last for years.

Great product fast service

The Plantronics Y Splitter is an essential component to any business that likes to do on the spot coaching of staff that interact via phone with customers. This allows you to sit next to a rep and listen to their phone calls so that you can provide guidance and ensure quality levels.We use them in my businesses so that we can give on the spot coaching. The coaching helps employees feel like we're hands on in improving their performance, and it also allows us to correct issues as they arise immediately instead of after the fact. Since it functions with the quick disconnect it allows quick and easy set up.Overall, the quality of the product is decent. Likely a 3.5 - 4 star quality, but the pricing on the product dictated a higher scoring since it's very affordableJust remember, short side to rep, long side to QA or whoever else is monitoring.

Like Matthew Figure’s review, I’ve also received a generic cable. I bought one in hopes that it’d match the quality of the ones pictured, but ended up wasting money on this flimsy garbage instead. Please review your products before sending them out or some oversight into the fulfillment services you’re paying for Plantronics. This review will stay for now, I’ll be returning the generic splitter.

Works great, great price. Great training tool.

Using at work!

Grabbed these for the office. They work perfect for our mentoring.