TREBLAB X5 - High-End Bluetooth Earbuds w/Beryllium Speakers - True HD Sound, Deep Bass, Best Sports Running Truly Wireless Headphones, Noise Cancelling Mic Microphone, Waterproof IPX4

**Update: I was contacted by the folks at Treblab via a card in the mail. They were very apologetic and offered to send me a replacement. The replacement arrived on 7/13/19.While I'm not thrilled about what happened as stated in my original post, I am VERY pleased with the personal contact and customer service from this company, and would definitely recommend purchasing from them. I've consequently changed my review from one star to four stars.I've been using these earphones since I purchased them in December 2018. They paired easily with my phone, were comfortable in my ears, sounded decent, and the charging case was a bonus.Until this morning. I awoke to find that the charging cable had burned and melted, destroying the case (see photos). I consider myself lucky that a larger fire didn't happen. Seriously could have burned my house down while I slept!I know I'm past the return window, but I'm hoping the manufacturer or someone in the company will see this review. I'm wondering if this has happened to anyone else?I honestly thought my quest for decent earphones at an affordable price was over. I liked these so much!Guess I will have to keep searching. :(

Loved these at first. Sound, fit and, battery life were great.Started to lose sound on one side apon closer inspection there is a very fine screen preventing ear wax or any other contamination to earbud speaker.Mine was partially clogged, I tried to clean them and they immediately fell off.Couple of weeks later I now have a problem that one bud doesn't want to recharge in the case unless I am extremely careful aligning it and then applying pressure until charge light starts to flash then carefully putting case on my dresser and keeping an eye on it sometimes having to adjust several times. Very annoying to say the least.I only use them at the gym, don't abuse them and hope this is an isolated incident. These are only a few months old. I will be in touch with Treblab and hope their customer service for a replacement.UPDATE; customer service reached and replacement earbuds received. My CS rep was extremely pleasant and helpful.Will update again to see how they hold up, hope first set was a fluke.Customer service deserves 5 stars.Earbuds sound deserve 5 stars.Over all product gets 4 until next update in a few months

UPDATE 10/01/2020I had previously rated the X5 as a one-star. While I still rate that product low, based on my experience, I have increased my rating for Treblab to five-stars based on their customer service. Within 24 hours of posting my original rating, Treblab sent me an email apologizing for my experience and offered me a discount on another product. I applied that discount and purchased their Z2 Bluetooth headphones which I love. Granted I have only had them for 3 days, but have used them for music, audio books, YouTube, and taken phone calls. They have worked flawlessly. The sound is very good and the noise canceling works better than other headphones I have used.I will continue to purchase Treblab products knowing they stand behind them. Since I got my original purchase money refunded and a nice discount on another product, that’s what true customer service is all about.I have had Treblab XR500 and Treblab XR100 earbuds for the last 2-3 years and really liked them. I decided to try the X5 and am very disappointed. There are three reasons for my disappointment as follows:1) The left earbud periodically cuts out for a second or two.This happens about every 10-15 minutes: annoying.2) The control buttons on the earbud are nearly flush with the earbud surface and not easily located in a hurry.3) The biggest issue however, is when I receive a call and press the power button on the right earbud, the call volume is so low, I have to remove my earbud and use the phone speaker or hold the phone to my ear. This is a big issue for me since I usually receive one or more calls when I am wearing the earbuds.None of the issues listed above are present on my XR500 or XR100. After trying to use the X5 for the last week, I finally gave up. I just returned from Kohl’s after sending the earbuds back to Amazon. Looks like I will stay with my XR earbuds until something better comes along.

I bought three other pairs of truly wireless earbuds, however, I returned all, due to the comfort of them, being too big or too annoying to use in general. This is the first truly wireless pair that I enjoy, and I was expecting greatness from Treblab, as I have purchased and used them before, I have been using their products for over a year, and will continue to do so. The sound quality on these are phenomenal, noise cancellation is superb, combined with the comfort make these a great buy, in addition, they feel lightweight and barely noticeable, unlike the others I have ordered. Order these, you will not regret it. My only minor complaint would be that the battery life is kind of short compared to others, but everything else that comes with these completely outweight that aspect for me.

Overall, these have proven to be decent headphones...but not great. For the money, I think they are a fair value, but I question the five-star gushing reviews. First, the right (not the left, as many report) drops out on me from time to time, usually requiring me to power down and then power back up and reconnect. Second, you only hear phone calls through one of the ear buds -- not both. Third, the sound quality is pretty good...but my wired Bose sport headphones are much better when comparing them back-to-back. But given the cost point, most of this is forgivable. The last point is the size of these is a good bit thicker than similar buds...just be aware these things really stick out visually.

Too bad for these ear buds. I love the comfort, the sound is the kind I like (not deep bass which is perfect for the kind of music I listen to, but you can still hear it), I love the case & simple line, BUT the left ear bud keeps disconnecting. I was on a bike ride home from work & within 2 minutes the left earbud disconnected twice & had to proceed with only the right one working. It had happened earlier in the day & was gonna give it a 1 week trial, but no, I am returning these cause for 89$ this should not be an issue. NOT worth the $$UPDATE!!!After having experienced disappointment with these headphones, the company reached out to apologize and offered a free new pair of headphones. At first I ignored it since I had been gifted with a pair already by my brother, but they reached out a second time then a third, which was a handwritten postcard... and how could I say no to that kind of dedication. They were kind and helpful and gave me the choice between another of their products and I chose the Treblab XR700 which work great and, according to my brother, have a great microphone.The service was great and the substitution was great that earns them a few more stars on this review, JUST for the customer service.

2 main concerns.1. The left earbud cuts out from time to time and that is very annoying. Tried to reset but the issue still persists.2.The other is when taking phone calls. The volume is so low on the right earbud you can hardly hear a thing.This is the second set i have purchased. Thought the first may have been defective but it seems the norm.When both are working, the sound quality is great and they fit nice and snug! Pity about the issues listed above

Nice

Not bad. No complaints.

Update 12.9.2019Muss leider meine Empfehlung revidieren...... immer wieder Abbrüche...lässt sich nur nach langen hin und her wieder verbinden. Leider keine Kaufempfehlung!Ich würde diese Kopfhörer wieder kaufen. Das mit den Abbrüchen kann ich nicht bestätigen. Ich brauche die Kopfhörer nur für Hörbücher aber mein Mann meint in den Bässen sind sie etwas schwach. ( er hat aber auch Bose Kopfhörer ;-) )Von mir gibt es definitiv eine Kauf Empfehlung!Muss leider meine Empfehlung revidieren......