KAT Walk C2 VR Series | 360° Omnidirectional Walking Pad & Accessories for Immersive VR Gaming & Fitness | Compatible with SteamVR, Quest, Oculus | Plus E | US Size 3

The product arrived a lot faster than the estimated delivery date. It’s a stunning piece of equipment and allows for an immersive experience for VR gameplay. It’s extremely sturdy and high quality. It supports various play styles and positions and very comfortable to use (once you get the hang of it). The customer service is also phenomenal!

The "device" and the company that sells it is a complete disaster. From day one, there have been countless problems in getting the device (along with its software) working. For such an expensive device, (similar to appliances), i believed they'd have service technicians that can arrive at your home to fix/repair any issues on site, right then and there. None of this is the case. You must wait 8-12 hrs for them respond via email (ass they are based in China) but even then, they want you to "prove" that you're actually having issues and send them repeated back and forth videos to actually show the problem; as if new customers have unsavory schemes to defraud them after having spent $1200+ dollars. Not only that, but any replacement parts ship from China, so you'll be waiting 3+weeks minimum if/when anything breaks. Oh yeah, that's exactly the experience i was looking for after spending so much money. I have never been so disgusted, nor have i experienced anything so disgustingly degrading and frustrating as having to "prove" I'm having issues with an item that cost me over $1200 dollars. STAY AS FAR AWAY AS POSSIBLE!!

This took some getting use to. Once I found the sweet spot for where on the concave platform to position my steps (slightly behind my standing position) it was more intuitive to use. I find it fun and a much more active way to enjoy my vr gaming sessions

Really should have did no stars but that is not an option. 1. They don’t tell you that items ship separately. Waited over 20 days for the shoes and two days for the “tool box” so set up happened over the course of 30 days. When you finally get everything set up and running.. you can’t connect to the systems to start playing. I’m one day in and still trying. Seriously, save your mental health and almost two grand! If I ever get the system up and running I will give a better update. And as far as moving this thing.. yea it’s not the best. Ima say that the floor scratching is probably my fault. Just something to worry about.

Arrived with broken bolts and washers and missing bolts for the backing. Also will not turn on despite power coming through the power supply. Materials are insanely cheap for a $1300 item inclusive to cheap hardware that breaks/strips and cheap logos and cosmetics that have rubbed off during shipping. I am extremely disappointed considering that I’ve had it for not even 24 hours and have ran into a slew of issues

From my experience I’ve had nothing but pleasant encounters with support. They have worked tirelessly to make sure everything goes smoothly for me. I feel as if the bad reviews are coming from people who might not know how the system works and aren’t following sync instructions. If you end up having any issues with the device support replies to every email and handles it swiftly and decisively in your favor. 10/10 experience and product. I’ve walked over 3k steps more than I would have without it.

Equipment works great. I ordered the wrong size shoe and they had me sorted out pretty quickly. They also helped me out in another way that I don’t want to mention because I don’t want people to exploit their kindness if not needed. Setup was pretty straight forward for the equipment and software.

1400$ trash. Shoes did not arrive, geek squad could not even figure out the installation. Terrible product, read the other bad reviews and avoid this purchase. No replies to calls or emails.