Symphony Hicool i Personal Air Cooler for Home with Remote with Honeycomb Pad, Powerful Blower, i-Pure Technology and Low Power Consumption (31L, White)

nice quality

My earlier cooler failed and even though it's not yet time for summer, we needed to buy one.My main requirement was one with remote and this lone model was the only option. So we placed the order.The fan is powerful, even at low speeds. The cooler is bit tall. Works fine.What I realized is that the button panel is on top, so when you want to operate it with remote, it's not visible. The panel should have been on the front side.We did not realize this at the time of buying.This is bit wrong (inconvenient) design I suppose.It makes somewhere between low to moderate noise which is normal I think. No concerns on noise.If not urgent wait for more models to be launched this summer and then decide.

My initial experience with this product was not bad. There was some initial mystery around the tentative date of delivery, but after a few days of placing the order I was provided with a delivery date and the product was delivered accordingly. It also provided great relief from the unnaturally hot summer that we experienced in Bangalore this year, and while it doesn't cool the entire room, as long as you're in the line of the draft you will feel much needed respite from the heat. I thought i'd use it for a while before writing a review, and I'm glad I waited. About a month after I acquired this cooler, it stopped cooling. On examination, I observed that the valve through which water is pumped from the storage to the water tray was not working, as a result of which water was not flowing onto the cooling pads -> thus no cooling. My cooler is still under warranty so I raised a complaint on the Symphony Website ('Log a Service Call'). I receive a message from them that my request has been assigned to a maintenance engineer, but I do not hear from him for over two weeks. Then I receive a text message saying that since they were 'unable to reach me for three days' they were closing my request and I'd have to raise a fresh one. This was mighty strange since my phone had been reachable throughout the course of those three days, and I did not have any missed calls. So i raised another service request on the website and also complained about the unfair closure of my first complaint. I immediately received a call from the customer care apologising for the trouble and assuring me that a maintenance engineer would attend to my problem. Meanwhile, I received an SMS with the number of the maintenance engineer and a note that he would get in touch with me. Learning from my experience, I called him instead - he seemed very prompt and promised to come home the next day to fix the problem. Now, I am a working person and I live by myself so I got permission to work from home the next day so that this could be attended to - but after promising that he was coming/ on his way etc. for most part of the day, there was no sign of the engineer making a physical appearance. He promised to come the next day (today) - so again, I waited at home. In the morning when I spoke to him he said another maintenance engineer had been assigned the job and was on his way to my place. Many calls later and long story short, its 8.30 PM and no sign of the engineer. Point being, if you are spending 10,000 rupees on an air cooler that works for a month, and you do not even get remotely decent customer service after that (they expect you to sit at home all day for days at a stretch waiting for their mechanic who is 'on the way') - you'd rather place a tub of ice under the fan and get through the summer..UPDATE:My efforts to get the cooler serviced continued for the next 4 months at the least, and i sent innumerable messages and lodged innumerable complaints, but absolutely no response from Symphony - and no sign of any repair engineer. Don't waste your money.

Amazon's delivery and customer service is super efficient. Got the product 10 days before the estimated date. It is a very sophisticated looking product. Works extremely well. Let me just down a few pros and cons -Pros1) very good looks2) does not make any noise (nose of the fan is there but it's minimal and non-obtrusive)3) has coasters... So you can move it around easily4) good swing and now functions5)has a remote, so you don't have to get up from your bed to switch off or reduce speed6)hardly consumed any electricity7) does not increase humidity or spray water or create any discomfort in hyderabad climate8)good cooling function9) you can use it as a fan during summersCons1) consumes lot of water... 31 liters week go empty if you run it for 10-12 hrs non stop2) the horizontal seeing swivel just hands down. You will have to prop it up by lifting it and keeping something before it for support.3) the power cord is not very long... So you will have to keep it very close to the plug point. I recommend buying a extension cord if you really want to move this around at your homeOverall a very nice functional elegant product you will be proud to show off. It does what it is designed to do and did it well. Trust me guys, this is more than enough to beat the summer heat. Don't waste money on air conditioners of you stay in any of the dry cities in India like hyderabad or Delhi, Gurgaon, noida, Ahmedabad, jaipur etc.

As far as noise level, usage of remote, and portability is concerned the product is reasonably good enough.However, when the temperature goes above 35 degrees, the coolness is very poor. Thus it is ineffective for any place where the summer temperature goes above 35 degrees.Secondly, as we are paying about 9000 rupees, surely the company can provide their customers with a tube for filling water.Thirdly, the cooler is good for a small part of a small room (10*10). If used in the hall, even with all the doors and windows open, it is totally useless.

Although it is very good product but does not cool effectively if temp is above 42 c. noise is ok and captivity is good as full tank work for 24 hours. Absolutely no leakage even filling of tank is very easy and its appearance is very beautiful

Best product

For single bed or 1 person only.....not cooling much as expected.