Aeron Chair - Highly Adjustable Graphite Frame - with PostureFit - Carbon Classic (Medium)

It only came with one loose cable that I was able to easily put where it belonged, thanks to the online forums and subforums that are dedicated to the praises Herman Miller. And that cable being "loose" was not a defect, it was perfectly easy to slot into place and may have just shipped like that by design, but don't take my word on it. After some months of sitting in it, I can understand perfectly the praises. I know that a chair that accounts for adjustability of every feature costs money to manufacture. Yet now that I've had a Herman Miller, I find myself asking every day... why don't all chairs do this! I will never be able to go back from individually adjusting the arms... having adjustable (and actually good) lumbar support... having head support. Some other reviews say that the headrest doesn't match the brand but I myself (5'4" for a reference point, if it matters) find it perfectly suitable for my needs. It hasn't been falling off, hindering my neck, or doing any witchcraft when I'm not looking. All in all, a solid chair 100% worth its price. I picked it up on Amazon for the fast shipping, convenience, and general Amazon policies. I have not regretted it. Though one must be very careful to sit in it in the way that it's intended. I naturally liked to shrimp or slump ... it was a habit that I had to consciously break to be able to reap the benefits of this chair.

Love seeing AFTER the fact in the small print details that these are USED chairs, oh I'm sorry "renewed". There is no reason there should be STAINS on the plastic back section out of the box.. What a "renewal" job... Looks like creamer or milk? I hope that's what it is... Absolutely unacceptable. Coming from a 6 year old 2020 series Secret Lab chair that's falling apart, this chair is barely an upgrade... Says a lot. Oh and the stupid posture wishbone wire connection is probably the worst design I've ever seen, as a fellow design engineer I'd retire and find a new profession. Should have just gotten another Secret Lab replacement. OK comfort, posture support is nice I guess. It's a meh chair.

I have been sitting in this chair for about six months now and it meets my needs in all respects but one: the Chairorama headrest. I can see from other reviews that many others have had the same complaint. The mesh on the headrest would seem to match the mesh on the Herman Miller chair, so a user might not notice that the headrest doesn't go with the chair at first. But when you go for your first serious stretch in the chair, leaning backward and putting pressure on the headrest, it pops off. I hesitate to say that it "breaks" off because I don't notice any broken plastic parts. But because it requires a screwdriver to reinstall, it's a pain in the butt to get it back on when it comes off, and you always have to remember to treat it gingerly and not put any real pressure on it if you don't want it to come off again. The chair is less comfortable without a headrest, so it's not an option to leave it off. I wonder if there's an option to get a genuine Herman Miller one that will stay on. I paid a lot of money for this chair because I had an end-of-year work-from-home budget and wanted something top-dollar, but my guess is that there are chairs out there that are just as good for one third the price.

I've been riding an import, knock-off, mesh chair for 10 years...with some misgivings. Now I have the Aeron. This chair is NOT comfortable UNTIL you figure it out. Lot's of knobs that control everything and control YOU. It is very likely after a first sit-down you might not be happy but...make the adjustments, and there are a lot to make. Then you and chair become one. When that happens you will understand my statement. If you decide to buy this chair, know you are sitting in the Museum of Modern Art's top pick of office seating...it is the only chair that deserves this pick IMHO. H-M did a wonderful job in the design and construction of a chair that is made in the USA and not somewhere else. It has the "Right Stuff". Chairorama includes the neck rest made from the same web fabric that H-M used on the seat and back. Yes, H-M says no headrest is needed in the posture upright position but I like to recline a bit and rest my head - the included headrest is the correct answer. It is heavenly. You will not regret a headrest. I spend my day at a radio desk and need a chair I don't remember exists under me. If I feel it - likely wrong. If I forget I'm sitting in it - likely the one I need. No sweat with the web fabric. This the one I waited for...

If you're thinking of buying this chair because it has a head rest, don't. It's not a Herman Miller head rest. It's a craptastic Chairorama head rest with no instructions. I looked up a video for how to install a head rest and it was immediately obvious that the one they installed in the video was a real Herman Miller and the one I paid for was not. If you look at the 4th picture you will see the Chairorama label on the head rest with a built in coat hanger(?) That falls off real easy. I finally got the thing on, but it doesn't have the clearance of a Herman Miller. It's more of a "between the shoulders rest" than a head rest, and only works on my neck if I scrunch down and lean way back to stare at the ceiling. Completely inferior junk. I'm sending this hot mess back. I will find a cheaper HM chair with no head support. Then I will look for a real HM head support separately. This is stupid.