BAJAJ VACCO® Automatic MultipurposeChapati – Multi Maker, 900 WattageCMM – 01

I purchased a Bajaj Roti Maker through Amazon. In accordance with Amazon's policy, I requested a replacement within the applicable return window. On 4 July 2026, I called Amazon Customer Care, and a customer service representative answered my call. I explained that the product was defective and was not functioning properly. It would sometimes disconnect from the power supply automatically without any apparent reason. Even when it remained connected to the power supply, it failed to make rotis as expected. I believed that I had been supplied with a faulty product and, therefore, requested a replacement. The customer service representative agreed to process the replacement request. However, after a minute or two, he informed me that he was experiencing a technical issue on his end. He suggested that the problem might have been caused by a slight mismatch between the shipping address and the default address on my Amazon account. Following his advice, I attempted to copy and paste the exact address he provided into the default address field. However, I was unable to do so and informed him accordingly. He then told me that he had successfully placed the replacement order. I immediately checked the "Orders" and "Returns" pages on my Amazon account but could not find any indication that a replacement request had been created. When I informed him of this, he assured me that there was nothing to worry about. He stated that the replacement order had been successfully placed and that it might take some time before it became visible on my account. Furthermore, he specifically assured me that I would receive an email from Amazon confirming that the replacement request had been created. On the morning of 5 July 2026, after noticing that no replacement request had been created and that I had not received any confirmation email, I contacted Amazon Customer Care again. The customer service representative refused to provide any assistance and informed me that Amazon bore no responsibility for the false assurance given by its earlier representative. I was also informed that the product was non-returnable and non-replaceable. The customer service representative acknowledged that his colleague had made a false promise. He further admitted that, although the product page displayed a replacement option, it could not actually be honoured, and he was unable to explain or account for this discrepancy. After sensing fraud, I requested him to provide me email address so I could properly file a complaint so I could approach the District Consumer Forum for redressal. He explicitly refused to provide any such email, and he told me that I could file any grievance via app. I insisted that I need some proof so I could print out the same and showed the same to the Forum. He refused to share any email ID. Amazon India conducts itself through unreliable methods of customer communication. It refuses to establish contact with customers through proper and verifiable channels, such as an official email address, thereby depriving consumers of a reliable documentary record of their grievances and the company's responses. It is my humble request to the Government of India to enact a law mandating that all e-commerce platforms provide a functional email address for customer grievances. Such a requirement would enable consumers to maintain a proper documentary record of their communications with the service provider.

I was using Libra Roti Maker since last 2 years. But it had serious quality issues regarding to non stick plates. So this time I have decided to go for Bajaj Vacco because it has marble splatter plates. These are far better plates then a regular non stick plates in terms of heat and durability. The quality of the product is far better then any other roti maker available. It is easy to use and tempreture control is accurately set for perfect chapatis. Go for it.

The product is not working as expected. When placing the dough ball in the machine, it doesn’t produce the size and texture shown in the images. I followed all the steps, including those in the YouTube tutorial, but it didn’t help. On top of that, I have to hold the hand bar for more than 5 minutes just to make a single roti, and the heat from the product is so high that it’s uncomfortable to stand near it for long while pressing the hand bar. Unfortunately, I purchased the product without noticing there’s no return option. Overall, I’ve had a very bad experience with its performance.

Not satisfied. Rotis are either very hard or half cooked. Regret purchasing the item.

Parathas cook better than roti