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Mobile has reprogrammed your customers' brains. Your customers now turn to their smartphones for everything. What's tomorrow's weather? Is the flight on time? Where's the nearest store, and is this product cheaper there? Whatever the question, the answer is on the phone. This Pavlovian response is the mobile mind shift -- the expectation that I can get what I want, anytime, in my immediate context. Your new battleground for customers is this mobile moment -- the instant in which your customer is seeking an answer. If you're there for them, they'll love you; if you're not, you'll lose their business. Both entrepreneurial companies like Dropbox and huge corporations like Nestlé are winning in that mobile moment. Are you? Based on 200 interviews with entrepreneurs and major companies across the globe, The Mobile Mind Shift is the first book to explain how you can exploit mobile moments. You'll learn how to: - Find your customer's most powerful mobile moments with a mobile moment audit. - Master the IDEA Cycle, the business discipline for exploiting mobile. Align your business and technology teams in four steps: Identify, Design, Engineer, Analyze. - Manufacture mobile moments as Krispy Kreme does -- it sends a push notification when hot doughnuts are ready near you. Result: 500,000 app downloads, followed by a double-digit increase in same-store sales. - Turn one-time product sales into ongoing services and engagement, as the Nest thermostat does. And master new business models, as Philips and Uber do. Find ways to charge more and create indelible customer loyalty. - Transform your technology into systems of engagement. Engineer your business and technology systems to meet the ever-expanding demands of mobile. It s how Dish Network not only increased the efficiency of its installers but also created new on-the-spot upsell opportunities. Mobile is rapidly shifting your customers into a new way of thinking. You'll need your own mobile mind shift to respond. Review: A must for any technologist building products / running a business - THIS IS the book on the change that is sweeping the world of mobility. Forrester research has always been a trusted source of information / research and the amount of detail gone in shows in this book. If you are in technologist building products / running a business that uses or plans to use mobile as a channel to connect with your customers, then this is a MUST for you to read. It will change the way you look at mobile development. Review: Four Stars - It is a good read
| Best Sellers Rank | #5,270,566 in Books ( See Top 100 in Books ) #249,373 in Business & Money (Books) |
| Customer Reviews | 4.3 out of 5 stars 78 Reviews |
E**T
A must for any technologist building products / running a business
THIS IS the book on the change that is sweeping the world of mobility. Forrester research has always been a trusted source of information / research and the amount of detail gone in shows in this book. If you are in technologist building products / running a business that uses or plans to use mobile as a channel to connect with your customers, then this is a MUST for you to read. It will change the way you look at mobile development.
C**N
Four Stars
It is a good read
M**W
I still recommend this for any reader wanting to really understand why ...
This is one of the few books that has become a key influencer in my life. It filled with so many insights backed by factual data that it shifted my mind in how important mobile really is and how we need to re-imagine customer engagement and work for employees. Our old processes and way of thinking most of the time do not match the "mobile moment" that we as users have, where we need to accomplish a key task or objective very quickly in the context of our location and other contextual factors. Even tough this is a technology book that is getting a little aged, I still recommend this for any reader wanting to really understand why and how mobile is disrupting nearly every industry.
J**H
This book is a must read!
By 2010, something a bit unexpected happened, the mobile revolution. While some may have seen bits and pieces of it coming, nobody could have foreseen the way it would influence our daily lives. I didn't expect to get so much from the book The Mobile Mind Shift. I was fascinated about these new opportunities. The device we hold in our hands is like a remote control to enrich our lives. This book is a must read! Thank you Julie, Ted and Josh.
Y**U
A GOOD UPDATE ABOUT MOBILE &ITS FUTURE
well researched gives lot of information & ideas covers present contours of mobile technology well gives insight into future trajectory of business interesting read & may remain relevant for a couple of years
C**N
Provocative take on the mobile revolution beyond just the technnological ...
Provocative take on the mobile revolution beyond just the technnological transformation, but how it really affects human's lives. It blended the uses with real-world examples to glean insights on how these rapid changes are already happening and how one can begin to think about all the possibilities - very well done.
D**R
Mobile will have a huge impact on healthcare
This book has really opened up my eyes as a healthcare provider. The way we've practiced in the past has turned upside down. Patients have much more say in their treatment. Right or wrong, they have access to a wealth of information on the Internet. Many have done their homework and know what's possible. The successful few will embrace that and learn to deliver healthcare more on patients terms. In the end it's their body. I'm totally changing how I interact with my patients after reading this book. We need to learn how to deliver healthcare in a whole new way. I HIGHLY recommend this book.
R**H
Everyone In Business Needs to Read This REport
This is a great report! I have passed it around to lots of folks. It has been clear that mobile is a paradigm shift for some time. This report goes well beyond stating the obvious and gets into the fundamentals not only of the shift itself but also how to get our heads around new ways of understanding and creating value to customers through mobile devices no matter when or where they are. There is so much more to do, and it clear that if your business doesn't get it, your competition will.
M**R
un très bon livre
Une révélation pour moi. Je suis développeur Windows Phone et je trouve ce livre tellement vrai et intéressant. Un must
F**O
Un manual práctico para la incorporación de cualquier empresa a la tecnología móvil
Un excelente libro para aquellas personas que desean cambiar el modelo de negocio de cualquier empresa a través de la tecnología móvil. The Mobile Mind Shift es un libro que trata de romper con el paradigma que a veces tenemos con respecto a la incorporación de la tecnología dentro de las empresas, y de forma concreta, a la tecnología móvil. A lo largo de todo el libro, recibimos consejos de cómo poder llevar a cabo este duro proceso, no sin antes analizar nuestra situación como organización y el posible impacto en los clientes y en nuestros empleados. El libro es para todo el público, sin embargo, considero que puede ser de gran utilidad para aquellas empresas que deseen dar un paso grande e incorporarse a la “era del consumidor” a través del cambio de mentalidad hacia la tecnología móvil. El lenguaje literario que utiliza el autor es un lenguaje común, no estilizado y sin intención estética para un mejor entendimiento de cada uno de los conceptos. La mayoría de los capítulos incluyen un orden muy marcado comenzando con la introducción, ejemplos y puntos enumerados para tener una perspectiva completa del tema que se está tocando en el momento. El argumento del libro es básicamente, como el autor lo menciona, el mostrar al lector la forma de que su empresa tenga éxito a través de adaptarse a la era del consumidor, y menciona que la mejor manera de acercarse a él es a través de un dispositivo móvil, y tomando en cuenta el enfocarse nuevamente a la estrategia, sistemas y a las personas que van a ser responsables de esta gestión móvil.
M**1
A visionary book
Great work done by Altimeter Research analysts. The Mobile Mind Shift becomes a must-read book for anyone interested in knowing more about the revolution brought by mobile devices.
A**R
Five Stars
Excellent book.
D**E
Thought provoking
Good book...lot of ideas and business cases
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