BWT WS355 Standard Electronic Water Softener, Blue, 14 Litre

Had this installed by a professional but it seemed fairly straight forward. It takes up under half a double under counter cupboard but can’t have a shelf as well. We had to cut the bottom out of the cupboard so it sits on the floor as there wasn’t enough room with the sink. It seems to work really well, we don’t get through much salt (3 persons) half a large bag in 2/3 months. Totally silent. Hadn’t needed one before but moved in to a hard water area and in only a few months the limescale was already corroding taps and appliances. The water feels much smoother, no white water marks and I am reassured I am protecting my appliances. This was the cheapest price around for this style. Very impressed would get one again if we moved in to a hard water area

Bought this to replace a much older unit so an easy install. The first one delivered had faulty electronics, however a service engineer came out the same day at no charge and replaced LED screen. A common fault, he told me. I've had it over a year now and it works faultlessly. A word of advice, don't by the salt from them! Or B&Q etc, have a look on the internet salt can be got MUCH cheaper.

This water softener was ordered for a major kitchen refurbishment. Plumbing was run in 15mm JG PE pipes underfloor to and from the unit which I installed in the old pantry. Connections were done in 15mm copper. Then run 32mm waste through 3 walls to the outside! Phoned BWT once installed and their engineer came out within a few days. Superb service and from their own engineer. Installation is only really suitable for a competent DIYer. The performance is superb. The unit quietly works giving us soft water. Our readings went down from 390ppm to <5ppm. The whole house including, loft water tank, dishwasher and washing machine are supplied with soft water back to a new rising main. Be aware that Amazon packaging is terrible. Ours arrived with the box all busted open! However, it was not damaged (phew). Keep an eye on the prices which do vary. We bought our for only 454.38 saving about 50 on the Screwfix price

Good size, fits easily under counter top. Used as a replacement so easy and straight forward to install.

I purchased this to replace an existing water softener. However the discharge from the regenerative cycle and the overflow need two separate pipe outlets so pipe works needed and another hole in the wall to an outside drain. A real pain, but the softener works brilliantly

The electronic control enables the recharge cycle to be restricted to a time of day when minimal or no water is being used, thus avoiding hard water as the recharge takes place.

The softener works but not as it should after three visit of the engineer, The soft water only lasts a few days and then becomes harder once again. Customer service is good and the engineer is polite and seems competent. Nevertheless four months after purchasing this item it is still not functioning correctly. The engineer is once again visiting on the 20th of April 2022 when the internal resin container is going to be changed. If this does not fix the problem, i’ll be elevating the matter to Amazon and request a return a refund of the defective item. All in all not terribly impressed. June 2022 - The softener was returned to Amazon and a replacement shipped. Installation was inspected and approved by Dean Who is the BWT engineer now on his fifth visit to my property. This replacement unit worked flawlessly and gave an excess of 2300 L of softened water. After the first regeneration only 1100 L of soft water was used before the hardness progressively returned. I again contacted BWT speaking to Steve the technical director with whom I have been in constant contact and many emails and phone calls for both softeners with the symptoms and readings taken daily over the months to resolve the performance issue. I was given no further information other that a denial that the softener was faulty. Steve suggested fitting a water meter on the output of the softener which I did - to see if excessive water was being used in the house eg leaky wc overflow or float valve. I had already done this with the previous softener and there was no excess water used with around 200 litres use per day which should mean that a regeneration would be after 10-12 dats or so. However after just 5-6 days, the hardness progressively returned. 1.2KG of salt was consumed in the regeneration process. I weighed in the salt before and after to check the consumption. Steve said that 2.5 kg of salt should be used and this Rate of salt consumption was never reached with either softener supplied by Amazon. I was advised that 1.2kg of salt consumed would only produce half the stated capacity of the unit ie 2500 litres. Despite making several adjustments in the unit and adding additional water to the tank. 2.5 kg of salt was never consumed. After the first regeneration in the second unit and testing the unit for five continuous days, Steve suggested adding 2 L of water to the tank And running a manual regeneration. This resulted in catastrophic failure of the unit which remained full of brine and overflowing . The BWT355 was subsequently returned to Amazon for a refund. I will not be buying another unit and I’m looking elsewhere. Note that the settings in the unit can be altered by pressing the up and down button together until 0700 appears then change the number to 0660 then use the enter key To progressively to run through the settings and view parameters and consumption of the unit as advised by both Dean and Steve over the months All of the staff including Steve and Dean in particular at BWT are very impressive friendly and professional. It’s a shame that the product does not meet up to the specifications. I sincerely believe that they are baffled by these findings

This is a great product would recommend it to anyone