Question 1

Why isn't my unit getting cold?

Accepted Answer

I had the same problem with one of the units I ordered a couple of weeks ago.  The first one I installed last week works great but the second one ended up just blowing warm air.  I contacted the company via email (only way to engage them) last Friday evening to initiate support/return.  I didn't expect them to answer over the weekend so I decided to initiate the return/replacement with Amazon.  Windmillair actually responded to me multiple times over the weekend to offer help.  They expressed their concern that they are having shipping channel distribution problems with carriers damaging the internals of the units.  Bottom line - your unit is most likely damaged like mine was.  Contact the company as soon as you can to initiate a replacement, their customer service is outstanding.

Question 2

Is this Energy Star Rated?

Accepted Answer

Hi Christopher S.,

Thank you for your question, and we appreciate your interest in Windmill Air.

Our units test at 12 EER (Energy Efficiency Ratio) / 11.9 CEER (Combined Energy Efficiency Ratio). Energy Star is 12 CEER.

We are obviously very close to this standard, and we do a lot of other things that make us more eco-friendly, like using a better refrigerant, allowing customers to shut off their units remotely through our app, and helping to offset the carbon emissions of every AC purchased.

We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW.

Customer satisfaction is our top priority, and we are always happy to help!

Stay Breezy! 
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Windmill Customer Support

Question 3

Can this unit be used during Wildfire season? My area gets bad from fire smoke.

Accepted Answer

Hi Lorene Quist,

Thank you for reaching out, and we appreciate your interest in Windmill Air.

The AC circulates, conditions, and cleans the air inside your room. It does not pull in outdoor air. So, you will be fine to run the AC during these tough times if you properly install and insulate your windows.

We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW.

Customer satisfaction is our top priority, and we are always happy to help!

Stay Breezy!

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Windmill Customer Support

Question 4

can it be removed from the outside by intruders?

Accepted Answer

Hi Sondra Phillips,

Thank you for your question, and we appreciate your interest in Windmill Air.

If our Smart Home AC is properly installed and secured according to our provided instructions, it cannot be removed from the outside.

We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW.

Customer satisfaction is our top priority, and we are always happy to help!

Stay Breezy!

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Windmill Customer Support

ASIN	B09TM28Q98
Additional Features	App Control, Led Display, Remote Controlled, Voice Control
Air Conditioner Application	residential_small_space
Best Sellers Rank	#32,455 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #10 in Window Air Conditioners
Brand Name	Windmill
Capacity	0.53 tons
Color	White
Compressor Type	rotary_scroll
Control Method	App, Remote, Voice
Controller Type	App Control, Remote Control, Voice Control
Cooling Power	6000 british thermal units
Customer Reviews	3.9 3.9 out of 5 stars (1,719)
Filter Type	Antimicrobial Mesh, Activated Carbon
Floor Area	250 square_feet
Form Factor	Window
Included Components	Tools
Installation Type	Window
Inverter Type	No Inverter
Item Dimensions D x W x H	16.3"D x 22"W x 13.7"H
Item Weight	58 pounds
Manufacturer	Windmill
Model Name	Windmill 6000
Model Number	W1W12
Operating Mode	Cooling
Power Source	Corded Electric
Refrigerant	R-32
Room Type	Bedroom
UPC	860003069516
Unit Count	1 Count
Voltage	115 volts
Warranty Type	Limited
Wattage	540 watts
Window Opening Maximum Height	36 inches
Window Opening Maximum Width	36 inches
Window Opening Minimum Height	14 inches
Window Opening Minimum Width	22 inches

Windmill 6,000 BTU Window Air Conditioner, Cools up to 250 sq ft

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