Dell 15 Thin & Light Laptop, Intel Core i5-1235U Processor/16GB DDR4 + 512GB SSD/Intel UHD Graphics/15.6" (39.62cm) FHD Display/Win 11 + MSO'21/15 Month McAfee/Carbon Black/Spill Resistant KB/1.69kg

Very goid

It's stopped working within 10days after return period is over. I am continuously connecting with Dell support team but till now there is no resolution from them. I requested them to replace the laptop, they denied only after troubleshoot they will change the parts replacement only.I raised the issue that laptop stoped working in between my work on 4th Feb 2025 and they replaced the motherboard and after replacing the mother board still the issue is not resolved there was no audio and again I raised the issue with them. After so much of struggle and continuously following with them and troubleshoot done by me as per the instructions they replaced the speakers l. But to no luck same issue audio not working.Again I raised the issue after I sent the log file of th system they asked me to reinstall the OS which I did today 24th Feb but still same issue.I don't know what to do. I purchased this laptop as I undergone knee surgery, so I need to do work from home, rather doing my work I am continuously chasing the Dell support team seems they aware of the default products they are selling.Even one month of purchase they are denying to replace the laptop with new one.

I am using this laptop daily approx 6-7 hours. It's now over a month. I really like the performance of this compact beast. Have faced heating issue 1st day, but after drivers update the problem is solved. Screen is yellowish, that is good for eye for longer use, but it can affect the experience of watching a movie or playing a game. Still working smoothly.

Good

Excellent

I recently purchased a Dell laptop from Amazon, expecting a hassle-free experience. Unfortunately, the laptop had significant issues with sound and audio quality. Upon reaching out to Amazon customer support, a technician troubleshot the issue and confirmed it was a defective product. The technician assured me that the laptop would be returned the next day.However, I was unable to track the return process. When I followed up with customer support, I was told that I needed to visit a Dell service center to obtain a "declined support letter" from Dell, which confirms that Dell would not service the defective product.This entire process is both frustrating and illogical. My purchase was from Amazon, and I bought a brand-new product. Why should I be responsible for visiting a Dell service center? If I wanted to rely on in-person service, I would have purchased the laptop from a physical outlet instead of Amazon.This experience has been incredibly disappointing. I highly recommend against purchasing electronic items from Amazon. Their service has significantly declined, making it a frustrating experience for customers when dealing with defective products.

Its been a month-Pros-Smooth processing, I like the structure as it is a inch lift from the bottom that dont let the system heat so much, screen size if perfectCons-No backlit keyboard light, touchpad stoped working and work fine after restart,when I put my left hand while typing, the Ctrl button pressed automatically and I need to press the button to stop it.charging take almot 2 hours while on shutdownIll update more in next month.

I was looking for a laptop where I can use it personally (not gaming) like learning, watching videos, doing small scale projects and it should be usable for next couple of years. It's i5, 2.4Ghz, 512GB, 16GB RAM and win 11 OS. It's been a year Inhave been using, no complaints so far. Screen is big enough, keys are good (not sure what right Alt key does), Mcafee antivirus pre installed, easy to renew post 1 year. OS is valid and can be upgraded as in when there are updates available.You can go for it if you are planning to do small project work, if looking for playing high end games, probably it not suitable.