GE Profile Opal 2.0 with 0.75 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Black Stainless Steel

I love, love, love my Opal icemaker! It was expensive, but I saved up to buy one after I saw one at my friend's house. It is so neat! It makes the ice like you get in your drink at Sonic. It's tiny and crunchy and perfect for all my drinks. It is a little bit noisy, but it only runs until the ice bin is full, then it stops on its own. I imagine I could empty the bin into another container to keep in my freezer so I could have tons and tons of this great ice to use at a party. The bin on the icemaker doesn't hold a lot, so when the item description says it will make 38 pounds in 24 hours, I would HAVE to do that. The place where you pour in water (without the side tank) isn't very big and would only support filling the bin up about halfway. You need the side tank or you'll be filling it up every hour or so. I like that I can turn the light off or have it bright or dim. I haven't messed with the WiFi or voice control, so I can't speak to that. I don't know why anyone would give it fewer than 5 stars. Buy one! You'll like it.

UPDATE 2: What a hunk of junk. It's like they're programmed to die when the warranty expires. Save yourself the headache and get something else. The nuggets aren't worth it. UPDATE: I got the third unit and IT'S ALSO DEFECTIVE. I'm convinced there is ZERO quality control going on at GE, and I am extremely dissatisfied with the service. It takes AGES to get anything done, and their support phone line closes before I get off work most days, so it's near impossible to reach them on top of that. I can't use the actual word here, but enborkification is very real, and I will not be purchasing from GE anytime soon. TL;DR: Great machine if you can get a good one. I got three defective units in a row, one of which appears to have been used before. Currently waiting for a FOURTH replacement unit. Customer service has inconvenient hours and seemingly can't play most video files (.mov with h.264 seems to work best for them). 2/3 of the reps I spoke to were great, the other one being frankly pretty rude. For now, I'd recommend getting a 'dumb' nugget ice maker, a cheap outlet timer (like the ones for fish tank lights) if you need the scheduling feature, and set calendar alerts for cleaning and descaling. ORIGINAL REVIEW: I love this ice maker. Nugget ice is great, I love the smart features, I love the design, and I love how easy it is to use. The instructions, especially in the app, are clear and thorough. The machine tells you exactly what it needs on both its display and through push notifications to your phone. The scheduling feature is great, and allows me to have ice in the morning and when I get home without wasting energy when I'm away. It's decently quiet for the amount of ice it pumps out with the occasional fit of light noise, mostly quiet squeaking every now and then. That is if you get one that works properly. Now, for how expensive this thing is, I would expect some good QC. My first unit developed a rapid tapping noise whenever it was running within the first couple of months. Since this was near a major living area in my home, this was unacceptable. I do not have hard water where I live, and I only ever put filtered water through it. I cleaned it whenever the cleaning light came on, and I took very good care of it. After some fruitless troubleshooting, I decided to contact customer support only to find out you can only CALL them since Opal apparently has its own support separate from GE. This would have been fine, except I had to take time off work to contact them, as their business hours lined up perfectly with my own work schedule, not that I could have known that going in since Opal Support doesn't have its hours posted anywhere at time of writing. Having done that, they actually took my call quite quickly and were pretty friendly and attentive despite connection issues from a storm at their office at the time. They sent me an email so I could reply with the information they needed. Their computers seem to have trouble with certain video files, so if you need to send them videos, make sure you sufficiently compress them and do NOT use HVEC encoding or the MP4 video format. After working through the technical difficulties in communication, they sent me an advance replacement, which was great and more than I was expecting. I thought that'd be the end of it, but I had issues with the replacement immediately. The replacement I got looked used (not refurbished), and since I initially paid for a NEW unit, I was pretty disappointed. There was a large scratch across the top panel, a scuff on one of the sides, and a chip in the front control panel that could be seen from across the room. Even after bringing this up with support in a follow-up email, they said I still had to send the first one back since the RMA was tied to its serial number and I would need to initiate another exchange, so I set up the second ice maker and cleaned it thoroughly. After turning the second one on, it was noticeably louder than the initial one. It buzzed loudly like a power transformer, but that wasn't even the worst thing about this one. On top of making ice more slowly than the first one, it shuts off and refuses to make ice seemingly at random. Every time this happens, it needs to be unplugged for 20-ish seconds, then plugged back in and have the power button pressed, which is tough on my knees since it's plugged in under my counter. Consequently, the scheduling feature, one of my favorite things about this machine, is no longer reliable since no one knows when it will decide to go on strike. I tried to contact support via email again, but even after a few attempts over the course of just over a week, I didn't get a response, so I had to take more time off work to call their support line again to talk to a rep. This time, I was on hold for about 15 minutes with an estimated wait time of 0 before being connected to a rep. This rep, unlike the first, made me feel like I was inconveniencing her by seeking support, and like I was an idiot for asking clarifying questions to make sure we were on the same page. She also seemed like she wanted to pass me off to Opal WiFi support (which is bafflingly ALSO its own separate service) to troubleshoot the "connection issues" I wasn't having with this device. I was told to send more info to our existing email chain and the rep hung up to "let me do that" rather than just hanging on the line while I did. After sending the info, I was connected to a different rep and had a better experience similar to my first contact (no wait time, friendly rep), which was a relief. A second exchange is now arranged, but this time I'm not getting an advance replacement and I will be without ice for about two weeks. For something this expensive, this level of QC is frankly embarrassing. I bought it in May of 2024 and still don't have an acceptable unit. I'm starting to think they're taking this long on purpose to dodge honoring their 1-year warranty. With service and QC like this, I cannot in good faith recommend this product, as much as I liked it the first month I had it.

The ice maker is amazing. Functions great. Produces ice quickly. We use it every day, all the time. Extra water tank on the side is absolutely needed. Wish it had the option of connecting a water line to avoid the side tank. *****There is one problem with this unit however. The pump that pushes the water from the lower tank under the ice up to the inner tank/system is week and causes a lot of squeaking noises. Mine ended up failing. Found a replacement on Amazon that is a perfect fit and corrects the squeaking noise. Ended up buying two pumps to have one on hand incase this happens again. For the pump search for "uxcell DC 12V 300mA 1300ml Water Flow Food Grade Self Priming Diaphragm Micro Water Pump"*****

Review update. GE replaced my machine. Working excellent. Guess I got a lemon. Thank you GE Totally dissatisfied with this machine and the Amazon service I DID NOT get. Machine stopped making ice within 2 months. I went through the cleaning process regularly as instructed. Went through the reset just as recommended. Still won’t make ice. I called Amazon and got, “It’s been over a month we will help you by submitting a claim with GE on your behalf”. Weeks later I’m still waiting. Not impressed with my service. Update 8/19/2025 Finally after weeks of waiting GE replaced my machine. So far so good. Working perfectly for 3 weeks.

This is my second GE Profile Opal 2.0 ice maker and the second one to die on me in about 2 years. It seems these last 1-3 years on average and are pretty much to be considered a disposable product. My first Opal I used RO water and it eventually began to drool water from the side, make a lot of noise, and eventually completely stopped working. I de-scaled and ran a teaspoon of bleach mixed with a tank of water through the machine regularly but after it completely died on me I disassembled it and found interior tubing with significant build up and a tube that was leaking at the connection internally, amongst other things. My second Opal just stopped working a few days ago. With this one I ran only distilled water through it from day 1 and it worked quite well and made great tasting ice. I de-scaled and cleaned regularly and replaced the filter every couple months with a deep cleaning as per the manual. The second ice maker just clicked over the 2 year mark before it died on me. A few days ago I noticed it going into defrost mode and not making ice. It was about ready for my regular deep cleaning and filter change so I went ahead and deep cleaned it, de-scaling solution, new filter, etc. I powered it back on and it went right back into defrost mode and wasn't making ice. I unplugged for 15 minutes and tried again with the same result. Assumed maybe defective filter so removed it and ran with no filter and no change.. it either sits in defrost mode or switches to making ice but actually makes no ice. So... In a 4 year span and almost $1000 in the purchase of 2 Opal 2.0 ice makers I'm back with no ice maker. Unfortunately these ice makers do not last, as it seems they intend. Going with a different ice maker going forward.

I was looking for an ice machine because I had switched over to a soft water system in my house and I came across this one. It didn’t seem to matter which ice machine I reviewed they all had mixed reviews and this one had reviews claiming it was too loud, which had me concerned, but I gave it a shot anyway. I will say this ice machine is great. It makes ice well. The ice stays nice and cold and my drink. The machine is not loud the only time it is loud as if it needs water. You will have to use distilled water with this unit or you risk the internal pieces getting clogged up, which is another reason it causes loud noises. The only reason I gave this a four instead of a five is because of the side container if you overfill it, there is no fail safe it will leak and I had a leak that carry through to my basement because it wasn’t smart enough to stop putting water in the well, even though the bin was full. Now I just fill the bottom with water and I don’t use the side container. Overall, very happy with this ice machine and don’t seem to be having the problems that others had. I was able to set it up with no issues no loud noises the loudest it is is may be a small hum and I’ve had it now for a few months!

The 2.0 model is a great improvement over the 1.0 model. It makes ice extremely faster than the older unit and the cleaning process is a little easier. You still need to play with both drain tubs in the back but the overall process is easier. The recommendation of cleaning every 3 weeks seems like an overkill, but the unit monitors when the cleaning is required. I had difficulty installing the filter, like the water was not being sucked through the unit. I am wondering if the large filter is more to treat just the water's taste. I only place distilled water into the unit and the taste is not bad. My 1.0 model just quit so I needed another ice maker. The old unit lasted about four+ years which is good for the 1.0 ice maker. The 1.0 unit only lasts about two to five years. A major cleaning and minor overall might have kept the 1.0 still going. I don't regret buying the 2.0 model.

We've owned our GE Icemaker for over a year now, so I'm updating this review to bring potential buyers up-to-speed on how to get the most out of GE's latest version of this icemaker. 1) You absolutely must use soft water or distilled water to make ice. If you have hard water, the unit will lock-up after a month requiring a several-hour process to flush the unit with vinegar to get it operational again. The cleaning process is a big pain in the rear, so it's just best to use the right water to begin with. Besides, after you put ice in your glass, you can use regular tap water or filtered water an you'll have an excellent glass of cold water to enjoy. 2) Don't believe all those cleaning videos you see on the internet. All of them are for repairing older models of this icemaker. GE's newest model has several internal components that are factory-sealed and not-serviceable. 3) If your unit has already locked-up, don't worry. Remove the ice bin and fill the bottom compartment with 2" of vinegar (not diluted) and run the cleaning cycle at least a dozen times. And wait 5 minutes between cycles to let the vinegar soak the internal components. Eventually, all the calcium will be dissolved and the water will again circulate through the system. 4) How will you know when your system is getting clogged-up? Well it can sound like anything from a wailing cat to drag a concrete block across a ceramic tile floor. It ain't pretty. 5) Is the icemaker worth buying? You bet. I am writing this review drinking a cold glass of water using ice from my icemaker. Since I only use distilled water in the unit, everything is now fine.