The Credit Overlord’s Guide to Credit & Collections: How to deal with cranky customers, bad bosses, and snarky sales reps as a credit professional in construction

A fantastic read! Thea Dudley provides the reader not only endless insight and expertise, she provides humor and real life experiences that keeps you glued and wanting more. A must read for all in the credit world! Looking forward to more from this author!

Thea is engaging and entertaining - dynamic, funny and smart! She is very knowledgable in credit and collections and has an insightful message, illustrated by humorous examples that are relatable. High quality content.When planning an event with Thea, she is readily available, dependable and just an all around pleasure to work with.

Before reading this book, I have been known (as a Salesperson interacting with a Credit person/department) to place value on brightly worded emails, or even home-baked goods to affect a positive result.After reading THIS BOOK, I have a good understanding what my Credit person/people need to HELP ME. It truly is the "all I need to know, but was afraid to ask."Am going to buy another copy for my primary credit person, so we can share the same language!Thank you Thea for writing this, and particularly in the conversational and fun style.I will re-read, and do my best to become less of, in your words (One of my faves, Page 98) a "good trade"

As other reviewers have stated, this book is educational yet extremely easy to read. Thea has an entertaining and fun writing style that makes the pages turn while providing excellent advice. It's obvious she has deep experience in credit and sales, which makes this a must-read for anyone in that space.

Thea writes in a humorous way! This book is both educational and entertaining and it is such a fun read - and you will definitely enjoy all of the stories. Thea is a wonderful storyteller - and the messages in this stories hit home. Even if you don’t have credit management in your job description, this book might just want you to pursue that career!

Very easy read. Thea's mix of comedy, reality and overall understanding of credit, as well as the customer experience, makes her book a must read. As a sales professional, Thea's book shows another side of the sale and what it takes to actually complete the sale to payment. Highly recommend this book to not only credit and collections but sales as well.

This book is an absolute must-read for anyone who wants to understand credit management!Thea has been in the industry and has experienced first hand how to handle even the toughest credit scenarios.She writes this in a clear and concise way so everyone can understand and implement her techniques.If you are looking to up your credit department game, I highly recommend this book!

The author has a wealth of experience in the credit profession that she openly shares in this book. Whether you are a veteran in the field or a newcomer still trying to find your way, Thea Dudley's work will help you navigate the challenges of managing a credit department in the current world. The book is a must read to ensure that your skills are tuned up and have you ready for a long and productive career. It's also a good read to share with others in your sphere of influence.