Empire Furniture USA Newark Collection Convertible Sofa Bed with Storage Space and Includes 2 Pillows, Light Brown

The couch is beautiful. Firm, solid. The couch arrived while I was away, My husband took it up on himself to assemble the couch on his own, and had some difficulty with the assembly (do to not reading the assembly instructions first) but managed to overcome his difficulties after reading the instructions. The Couch is solid, firm, and stiff. Not soft, plush or squishy at all. So if your looking for plush softness for your toosh or back this in not the couch for you. We chose this couch for it's firmness, and the fact it converts to a bed for overnight guests. We like the fact that there are no loose coushions to slide off or get squished out of shape. My husband says "it sits like a firm couch...not a frame with a squishy coushion on it." My husband was impressed with the construction and craftsmanship of this couch. We have had the couch for a month now, We use this couch everyday. Both my husband and myself are happy with this couch. We would purchase this couch again gladly.

Ugh! I *really like this couch* but it arrived damaged. But the box did not show damage. Here's what happened:I paid extra (when I purchased this on Amazon) to have this couch "professionally delivered by experts" to the exact room I specified. This meant upstairs (to my apartment) and into a second room (where it sits now). I knew better than to believe I could haul it up the stairs myself or successfully wrestle it into the far room. I even tipped the delivery guys! I examined the outside of the (giant!) box and everything looked okay. I got a box cutter and carefully cut the straps and tape, unfolded the box, and immediately saw the problem. The box was undamaged and showed no signs of being kicked, but the bottom of the couch (* presswood, or "fiberboard" *) was caved in as if someone side kicked the box really REALLY hard.I was lucky that the box was delivered upside down, so that when I opened it the damaged side was up and easy to see, even before I touched anything inside the box. So I called Amazon. Amazon was amazing (no, really: they were beyond helpful). Amazon took excellent care of me. They asked if I wanted to return it (how do you return a couch in an open box?) or offered me a *sizeable discount.* I thought about it and thought (and they waited on the phone), I wanted this couch but undamaged . . . I finally caved and took the discount and decided I would not use the storage part under the couch. The rest of the couch works just fine. It is comfortable to sit in, and makes a decent bed. Really, a double sized bed I think (like a twin but wider).It really looks nice (just like in the pictures), and I can upload pictures of the damaged parts (I took those right away), but that would just be depressing. as long as I don't try to use the storage space under the couch I forget that it is beyond repair. They really should use REAL WOOD instead of that stupid particle board. The funny thing is that I bought this bed even after reading one or two complaints from other buyers. I wanted a comfortable "bed" that folded into a nice looking couch, and I am not a fan of futons (they are not comfortable mattresses).Okay, last bit. I had to shove my couch against the wall, as if you have it set up (like a couch and not laid flat like a bed) and lean back, it is a bit "too easy" to make it flatten out. Shoving it up against a wall solves this problem, but that was not my original placement idea. So, all in all, really really nice looking couch; good bed!; and . . . well the rest. 3, maybe three and a half stars out of five. If yours magically comes undamaged and you do not lean back very much, you might rate yours 4.5 stars.

I have owned this sofa for about a month so here is my review based on my experience so far.Shipping and Packaging:This is one of few items I have ordered that was not Amazon Prime, and it will probably be the last. It took just under a month for me to get my sofa. It is a large item so I sort of understood the reason. The frustrating part was that the company uses a shipping company (I have never heard of) that does not have clear tracking. I tried to track my package but company only give minimal information with codes for where the package is at. It also does not give an estimated date for when the package will arrive. Amazon would only tell me the sofa could arrive within a seven day range. It was a pretty frustrating process trying to figure out where my sofa was and when it would actually arrive. Two days before my sofa arrived I received a call from the shipping company giving a date and time range that they would deliver my sofa. Thankfully, I was available the day they gave me and got my sofa. The packaging of the sofa was fine, but the problem was I had to be very careful taking off the outer plastic because it was very dirty with some black oily substance.Customer Service:As I became very frustrated with trying to track my order, I contacted customer service. Despite my frustration, customer service was very responsive to my concerns on tracking my package and the status of my order. They tried to give as much information as they had. I appreciated how responsive they were to my inquiry.Set-up:The instructions are minimal, a little too minimal. However, once you figure out the three bolts for each arm rest assembly is simple. It is not a one person job though because of how heavy the sofa and the bolts are kind of difficult to place properly without one to two people helping.Sofa:The sofa is comfortable and looks nice in my apartment living area. I have not used it as a sleeper yet. I did take a nap on it and was totally comfortable. It is pretty firm, which I like. My family really liked and can comfortably fit four people on it. I like that it came with two pillows. The storage space underneath the sofa is one of the best features. It is really handy to be able to lift the bottom up and put some items away. I am not totally sure I can recommend this product based on the initial shipping problems, but the longer I have the sofa the more I like it.