---
product_id: 15662130
title: "Great Customer Service on the Telephone (Worksmart Series)"
price: "9744 Ft"
currency: HUF
in_stock: true
reviews_count: 9
url: https://www.desertcart.hu/products/15662130-great-customer-service-on-the-telephone-worksmart-series
store_origin: HU
region: Hungary
---

# Great Customer Service on the Telephone (Worksmart Series)

**Price:** 9744 Ft
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Great Customer Service on the Telephone (Worksmart Series)
- **How much does it cost?** 9744 Ft with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.hu](https://www.desertcart.hu/products/15662130-great-customer-service-on-the-telephone-worksmart-series)

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- Customers looking for quality international products

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## Description

Great Customer Service on the Telephone (Worksmart Series) [Anderson, Kristin] on desertcart.com. *FREE* shipping on qualifying offers. Great Customer Service on the Telephone (Worksmart Series)

Review: Excellent communication skills tool! - I've been doing reception work for a long time and was recently promoted to because of my excellent phone and office skills. Not to brag, just to illustrate that I know something about customer service on the phone. I love reference material and I have purchased other books on the same subject. I read this book, nearly cover-to-cover (left out the sales calls chapter as it does not apply to me), and I found it interesting, informative, easy-to-read, and applicable to my work. Very useful tips on how to handle all kinds of situations. Written for anyone from the 20-year professional secretary/assistant to a total beginner. I would definitely choose this book over The Phone Book: Telephone Skills for Business Success Student Text by Fisher. In short, professionally written, applicable to all kinds of situations, great for all levels of experience.
Review: Reasonable - It does provide information about customer service but not enough information, or it might just be too simple. If you are a new agent in the field it will help you to give you the general idea of dealing with every day customers.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #2,093,770 in Books ( See Top 100 in Books ) #1,077 in Customer Relations (Books) #4,476 in Communication Skills #11,933 in Business Management (Books) |
| Customer Reviews | 3.3 3.3 out of 5 stars (19) |
| Dimensions  | 7 x 0.26 x 10 inches |
| Edition  | 1st |
| ISBN-10  | 081447795X |
| ISBN-13  | 978-0814477953 |
| Item Weight  | 7.4 ounces |
| Language  | English |
| Print length  | 112 pages |
| Publication date  | November 26, 1992 |
| Publisher  | Amacom |

## Images

![Great Customer Service on the Telephone (Worksmart Series) - Image 1](https://m.media-amazon.com/images/I/713NF5dV6BL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Excellent communication skills tool!
*by L***K on July 27, 2004*

I've been doing reception work for a long time and was recently promoted to because of my excellent phone and office skills. Not to brag, just to illustrate that I know something about customer service on the phone. I love reference material and I have purchased other books on the same subject. I read this book, nearly cover-to-cover (left out the sales calls chapter as it does not apply to me), and I found it interesting, informative, easy-to-read, and applicable to my work. Very useful tips on how to handle all kinds of situations. Written for anyone from the 20-year professional secretary/assistant to a total beginner. I would definitely choose this book over The Phone Book: Telephone Skills for Business Success Student Text by Fisher. In short, professionally written, applicable to all kinds of situations, great for all levels of experience.

### ⭐⭐⭐ Reasonable
*by H***R on May 25, 2014*

It does provide information about customer service but not enough information, or it might just be too simple. If you are a new agent in the field it will help you to give you the general idea of dealing with every day customers.

### ⭐ Less than entry-level book - too basic for anyone who already can use a phone
*by S***Y on June 3, 2007*

I was very dissapointed with this book - it features extremely basic information about customer service and phone skills. The books stresses that the phone should be answered quickly, politely and that the CSR should listen to the caller. They recommend taking complete messages, calling back promptly and trying to sound positive when saying "no". I believe I learned all of that from my mom and dad when I was 8. It was not worth the $10.95, and I won't be buying any titles from this series or publisher again - it just isn't new or useful information.

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*Product available on Desertcart Hungary*
*Store origin: HU*
*Last updated: 2026-03-10*