SmartRail Spa Safety Rail

The item is nicely made, exactly as described. Everything about the SmartRail says they are thoughtfully designed. They seem robust enough to support the specified weight and will survive typical weatherI mounted the rail on our Hotspings (2009 Grandee model) on the access door. The door material looked like it should have added wood support which I glued/screwed to the back side of the panel. At that point, the rail mount felt very secure screwed into the door. The rail should be fairly easy to remove by reversing the install of the two large hex bolts/nuts.Why did I drop a star? The shipping is awful. Look, I get it . . a cute triangular box . . hard to resist just shipping as is . . . because it's obviously hard to re-box. But, my first attempt with another company ended up being sent back by UPS to shipper, it fell apart. This new company tries the same gambit, and also almost loses. The box had popped open, but this delivery person managed to keep everything inside. Did packaging tape get too expensive? Are the shipping folks too busy with other task? Business is all about shipping this decade. Take it seriously.

Well made and very stable. My only suggestion is that for tubs that are recessed in a deck it could and should include cotter less hitch pins so that if rail is mounted on deck with handle over the tub as opposed to pictured over deck, you can easily swivel it down so that tub cover can close. See my pictures, which includes pins I purchased separately.

I have had this for almost 2 months now and so far, I like it. It is light, but seems very sturdy. I mounted it to the deck surface (since my deck goes around the tub, not leaving room to mount to the side of the tub). Also, I rotated it 180 degrees so that the "P" faces the tub as it was a long way to reach the bar when standing near the middle of the tub (a situation for most hot tubs with steps). As a result, the bar is in the direct path of the tub cover, so I did not use the 3/8" bolts and replaced them with easy to remove pins instead. It works great. When not needed, the bar rests on the deck. When needed, I remove tub cover, swing bar to upright position, and insert the pins - ready to go.

My wife has arthritis and could not get in and out of our hot tub without a railing. She found this one that looked like it was just what she needed. It has made a huge difference in her ability to use our hot tub, providing her with a better sense of security that she won't fall, as well as providing stability when entering or exiting the hot tub. My only wish is that the mounting bracket could be attached vertically instead of horizontally, as the wooden supports into which it is screwed are only 2"x4"'s, so the screws on the end points of the bracket aren't really screwed into anything solid and are only ornamental at this point.

We mounted this safety rail on a deck that steps down into our hot tub. It is well made and quite sturdy. We took another reviewers advice and changed out the locking bolt for a pull pin from a local home improvement store. It makes it easy to raise and lower the hand rail to accommodate the cover. We are very pleased with our purchase, and how easy it makes getting in and out of the tub.

Great product, and I did like many others and exchanged the bolts that came with the product and installed same sized clevis pins so that we could get the cover on to the flush-with-the-deck swim-spa with ease. Nice and sturdy, good looking and ergonomic product.

Great product, it gets the job done. I only wish it came with the cotter pins that allow the rotation. I ended up bought a set that works quite well.

Gets the job done but weak connection to spa.