Xkey 37 USB

No return comments from CME, Virgin, Jordon, CME-pro. As a matter of fact they blocked all future emails coming from my ip. Don not do business with them.I will ask Juan’s support again.Best RegardsZhao Yitian / 赵易天Music has value!From: halfcackSent: Wednesday, August 16, 2017 11:57 AMTo: [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected]: Warranty voided on x-37 for a part not replacedCustomer Service,- My warranty was voided because no micro usb factory cable came with my x-37. This was resolved later. I failed to recognize the box other than filler that contained the cord.- I spoke to two techs, Juan and Rich- I have to buy five cables so I could shave the side closest to the outer, underside wall of the keyboard. I noticed that every one of the cables were too thick.- strain would be put on connector if I had not shaved the side of the input end to leave more than enough clearance not to touch the body of the x-37.- the x-37 failed after 7 months of use. This has happened to me in 35 years.- I called tech support at CME. They told me I had to talk to a distributor which made me uncomfortable.- Juan told me to ship the x-37 to Virgin Musical Instruments and send him the tracking number.- Juan would then ship me another x-37 so they cross in shipping cutting the time between I would be without my only midi board I use by choice.- I asked Juan if this would be a factory new or refurbished unit someone had owned before.- Juan gave me his word CME does not send out used or refurbished units.- Juan gave me his word that as soon as I sent the tracking number which I did that day, Juan would ship me a new x-37 same day.- I asked when I could expect the return shipping labels. Juan told me I would have to pay for returning the defective keyboard. I asked why? Juan told me that business at the present time was extremely bad.- I told Juan that in the last ten years, no one does business that way. Shipping labels are sent, paid for by the receiver and dropped off at UPS by me. Please check the phone recording.- Again, Juan gave his word that Virgin Musical Instruments does not send out used merchandise. It will be new.- I diagnosed the problem to the connector which when first opened, looked the unit over, noting to Juan I was extremely picky in the merchandise I buy or sell used, as good as new or specific scratches, blemishes or dirty mentioned to the buyer.- Juan broke he word. I called him or emailed Juan, three days later, not having heard from him, not having received shipping labels or at the very least, an RA number.- Juan said the return was overlooked which is why all companies do business as I described.- I received the x-37 in a tattered box. I opened the box and found it was not a new x-37 and Juan had lied, was vying for time so that they could repair it.- I checked the serial number and it was my original unit. I told Juan how picky I was, didn't he think I would not check it over with a lit magnifying glass.- Than part was not necessary. It could be seen that, the keyboard bed had been replaced. The connector was not changed out, it had a certain mark so I would know beyond a doubt the keyboard was new as promised by Juan.- Rick is not out of this. He was pleasant and confirmed that the connector was bad as Juan and myself had agreed one. Rick knew at that time what was going to happen.- The micro usb input connector was the same one and not the problem the x-37 died.- There in no caveat which states a CME cable must be used in fact CME faq's state any micro usb cable can be used.- I doubt if anyone notice, they won't unless properly shaved so it doesn't go in at an angle and put definite failure pressure on the connector at some point.- I noticed. I shaved mine perfectly, not for looks but used in the way described would have to go in at a severe angle. That would cause the unit connector to fail either that second or when you need it most.- I found as well, this particular model was discontinued by CME. That I check every internet store I do business with and it was a discontinued model. I also was told that the same model would be coming out with no changes but different colors.- I registered my unit the same day it arrived new so I would be eligible for the two year warranty.- I don't expect you to believe me but you have to believe all the emails and recorded phone calls. Juan and Rich were aware of my choice to use the x-37 exclusively. I explained after the first day, I could not go back to a regular keyboard. I needed the new one as soon as possible. I offered to have it expedited. I offered to put the new one on a credit card so it would be less than two days without it. If they would credit my card when they received my defective unit. Neither Rich nor Juan showed any sign of wanting to do this which was the end of my, they are both lying suspicion.- I did my due diligence. Now, it is time for Virgin Musical Instruments to do their's. I had to change my review. This was prior to all fraudulent promises. I will have to revise it again. If you do not believe me, no problem but you must check the recordings and emails to make sure this doesn't happen again.- I left a note in the box in the case, the cords would be left out. I would return the extra's but as Juan told me they have boxes and boxes full. Check the recordings.- I am willing to accept a factory new CME air-37 with midi dongle when I send back the used x-37 which was misdiagnosed and not mentioned in any paperwork that the problem was in another area. That the warranty was fraudulently voided costing me 28$ in shipping. The keyboard bed was brand new. I had marked my old one as well.- I try to take the high road always. If I have to pay a reasonable amount for this transaction to run smoothly, I am willing to do that. Misrepresentation, lying, breaking CME's and Virgin Musical Instrument word is not acceptable in a failing market.- Please have someone who can facilitate this process in a timely manner contact me. I have made my choice to use this midi controller and never use another. I love the product and I am on project which requires the use of it, for me personally.

This is a fantastic compact keyboard! I'll get into my gripes (not really any) about the keyboard further down, but for the cost, this has been a fantastic purchase, and I can totally recommend the Xkey 37!Xkey 37 vs Xkey 25Initially, I was going to purchase the 25 key model, but to do the type of music that I like (piano accompaniment), the 37 key model was much more useful. Let me say that I'm not a musician by any stretch of the imagination, but I do enjoy learning music (chords and chord progressions and how the music is put together). I use a Mac with GarageBand, and the Xkey really fits the bill.So let me get into what I really like about the keyboard:1. It's very low-profile. While it's not as convenient as the 25 key model, it's still very thin. I wanted something with full-size keys since I have big fingers, so that ruled out mini-keys.2. The free software/driver that comes with it (it needs to be downloaded) has some great features. Namely, the ability to assign keys to a lower register. For example, a song I'm trying to learn has wide range. I can compensate by dropping down an octave, but even still, I need to re-assign keys. The driver software allows me to use the bottom 11 keys (or however many I want/need) and assign them to a certain register. I think you could even do something crazy like assign a C key to a G or whatever.3. The setup was plug and play (at least on the Mac). The driver software has been extremely stable. I've not had any oddities or strangeness when running it. The other Xkey software (which provides the instrument sounds) is limited to only a few different instruments, but you can start playing music without any additional purchases. Get GarageBand (free on the Mac), and you have a huge selection of instruments available.OK, here are my gripes, and they're minor.1. Really the only gripe is that there is not a lot of "range" on the keys. They don't provide the feedback/weight that a normal piano/keyboard has, but I knew that going in. The keys do a good job with attack, you just need to get used to the feel of the keys. I would think that going between real piano keys and this Xkey would be a bit strange, but the Xkey is my only keyboard, and I'm used to it.2. I would really like the ability to store multiple keyboard configurations (key settings), but currently there is only a single setting. Luckily that has worked for me so far, but I can foresee a situation where I would either need to reset the keyboard to its defaults, and redo my current configuration. Being able to create/store/recall multiple configs would be awesome. That's really just a feature, and not a gripe, but it would be cool to have.That's it. No real gripes. The other big plus in my mind is that when I sent an email to Xkey Tech Support for the feature request I listed above, I got an email back from a real person. Even though I didn't get a timeframe, I did get an email from a person who took my request, and got back to me in a very timely manner. I like that!Feel free to post questions, and I'll do my best to answer them. I understand that I'm probably not the exact demographic that buys this type of keyboard (not a student, musician, or composer), but for a portable keyboard, I'm extremely happy with the purchase.