V11 Torque Drive

I was cautious prior to buying this and read all the negative reviews but decided to buy. Glad I did. I wanted to comment on some of the negative comments with my opinion to help skeptical buyers like myself. So, 1. the plastic wall mount base, its not to flimsy. It holds the vacuum great if you slam it around like rubber weights in the gym. 2. If you see my picture I mounted it so its supported with the attachment on to help hold the weight and prevent the bottom from being caught. It has a lot of leverage on drywall anchors if it's torqued on, as is anything mounted on sheet rock. I did this for my V7 as well and has worked great for years. 3. Use the right settings for the head when going from carpet to hardwood; the center setting or minus setting (letting in more air) and it works great. It picks up sand, cherries, screws, peanuts or what ever just fine. 4. It's not the manufactures fault there isn't an outlet in your closet. 5. The directions are vague and little under done, but this isn't a complicated item either. 6. Is this the right vacuum is the biggest question of all. I have a V7 for the second floor that is all carpet and it works great for about 1000 sq. ft. of quick clean up and is about $200 less. We went with this for the downstairs because we were too lazy to keep going upstairs and this one worked better transitioning on an off our rugs to hardwood that we on the first floor. We have a 1 year old and teenagers so this was a great addition that quickly and efficiently keep the floors clean for the baby. I'm so over swiffer mops that don't really work. 7. Deep cleaning ability is good. We have a Kirby that we use one time a year (just before we have the carpets shampooed). The other 364 days of the year the Dyson's do all the work. 8. Battery life, great in this V11. If you need more, vacuum more often or make life changes..lol. I've cleaned the whole bottom floor and used on the car and still never got below 50% on the V11. The v7 would have needed to be charged at least once for that amount. So that maybe a decision point. Lastly the V11 has been said to be unbalanced in weight and awkward. If you see the second picture and use the attachment holder it offsets the slight misbalance. But really, it is 6 lbs. if that gives you issues get a gym membership, really. Oh and the V11 has a detachable battery that the v7 doesn't. If multiple charges for long runs is what you may need then that maybe a decision point. If not you may want to save some cash and go with the v7. I've also purchased cheaper model of cordless vacuums but they don't last and preform like Dysons so you'll get what you pay for.

I had a cordless Dyson for about 10 years before it developed any sort of problem but since it was so old, I decided to not have it repaired (I live in a town which doesn't have any sort of Dyson repair place) because it would mean traveling too far to get it fixed and would require a couple of trips. Instead, I opted to replace it with a cordless vacuum which was not a Dyson and was cheaper. The new one lasted about a year.....won't do that again. I can spend almost $150 a year and buy a cheaper cordless vac or I can buy the best and have it last a whole lot longer. I opted for the latter and I am delirious with my decision. I'm telling you, the Dyson V11 Animal has far exceeded my expectations. It has super suction and I love the way you can select auto adjustment from hard floors to carpet or you can leave it on what you want if you don't want to do that. It is so easy to use yet is powerful beyond belief. Yeah, it was a little pricey but not if you want THE BEST. I have 2 Dyson canister vacuums (one for each end of the house) but I find myself grabbing the V11 Animal more frequently. It even sounds powerful yet it is not very noisy. I LOVE IT!!!! It cleans like crazy. It is definitely worth the price. I'll stick to Dyson from now on....no more less expensive cordless vacuums for me....HOORAY DYSON!!!!!!

I am writing this review from the perspective of someone who is in a wheelchair. I am paralyzed: I have no abdominal support, and my hands are weak—like 50% strength (C7 complete). I'll also mention that my house is carpeted, so that is its primary use. I'll leave performance reviews for others who have done much more testing than me (there's some great resources out there... a surprising number really). Upsides: First, let me say this: if you're in a wheelchair, corded vacuums are out of the question. They're heavy, they're unwieldy, and the cord gets in the way all of the time. Thus, you need a battery-powered vacuum, in which case you're probably getting a lightweight stick vacuum. Stick vacuums are your best option if you're in a wheelchair. There's no cord to get in your way, and they're light enough to where you can just vacuum with one hand and maneuver yourself with the other. Maintenance is not an issue: it's easy to empty the waste receptacle, and it's easy to clean the filter. When it comes to using the extension stick or leaving it off, I actually find it's easier to attach the power head directly to the vacuum and just lean over/forward to vacuum. This is an option that the Dyson V11 gives you, which other non-adjustable vacuums do not. If you're low to the ground (perhaps because you're short or because you're in a wheelchair) then you might not want all that extra length of the "stick" attachment, since it forces the head to protrude too far forward, which hurts leverage and becomes unwieldy. In contrast, if you live with a normal-bodied person who also uses the vacuum, then they probably want the stick on, so it's good to have the option to leave the stick on/off when using the power head, which this vacuum offers. Downsides: To keep the weight down, the waste receptacle is quite small. This means you'll have to empty it frequently. This is a problem inherent with just about all stick vacuums, so it's something you'll just have to accept. At least you don't have to purchase bags. The dust filter seems to get dirty very quickly (I have a dusty old house with two pets, so your mileage may vary). This is a good thing and a bad thing. On the one hand, it's tedious to have to clean the filter so often (like after every full-home vacuuming). On the other hand, it's quite effective at filtering dust, which is a good thing (less dust is expelled into the air). It's easy to remove and clean the filter, so no issues there. To use the vacuum, you must hold the button at all times. This is intended to conserve battery power, but it makes using the vacuum more difficult, especially when you have limited hand function like me. Luckily, however, you can buy a "button lock" from a 3rd party manufacturer for Dyson vacuums. However, it'd be nice if they just had a click on/off method instead. -- In sum, I'd say a stick vacuum is the best option for someone who is disabled and/or in a wheelchair. This Dyson was very expensive, but I have no buyer's remorse. It's very good just on its own merits, and it's great for me.

After much consideration and after reading and watching many reviews and demos, I pull the trigger on this Dyson V11 Torque Dr. a few months ago. Amazon allowed me to do the six payment plan which was very helpful. I also bought the extended warranty. In short it’s been super, I even vacuum my cat. Total game changer. Yes it’s plastic, but it works perfect every time every day, honestly it’s almost the perfect vacuum cleaner. Pros: It’s lightweight and cleans better than anything I’ve used before, easy to steer and handle, easy to empty, easy to swap out filters, comes with all necessary attachments, great customer service, I’ve called them twice with questions, quiet, pet hair friendly my cat even lets me vacuum her she loves it!, Almost 0 emissions, Great for catching in house rogue mosquitoes, holds a charge long enough for my needs. It’s quite literally the perfect vacuum cleaner. I mainly use the auto adjustment but have used ecco successfully and the almighty powerful boost mode which will drain the battery quickly but refurbish a rug back to its new luster. I have a house with predominantly floor tile and two large floor rugs also front and back door mats; roughly 1470 sq footage. Also low profile carpet in a refurbished 2 car garage. I can maintain the entire space and clean my cat twice a day and not run out of a charge. If I’m doing heavier cleaning I will run out eventually but it charges quick enough. It was one of my big concerns and I’ve only found myself twice wishing I had further charge. Cons: my only gripe is I’ve developed a callus on the inside top of my middle finger and the right side of my thumb. Itd be nice to see a more ergonomic grip redesign that also includes a trigger lock so you don’t have to constantly pull with your finger. I did purchase a small third party plastic device that acts as a trigger lock that works OK. I would add that anybody who has a physical impairment might be challenged to operate this vacuum cleaner. Not any more or less than any other standard Upright but it is something to consider. This being cordless would be a benefit that said. I highly recommend getting extra filters and changing your filter once every couple weeks even. I do not recommend waiting for the filter change icon to appear. I believe this will help the vacuum cleaner live longer. Dyson filters run $24 apiece, I ordered this third-party manufacturer filter and they work just as well https://www.amazon.com/Wolfish-Filters-Replacements-Cordless-970013-02/dp/B07V85J4SS ***Do not vacuum anything wet or any liquids; it will mess up the motor, also nothing fine like ash. I read other reviews were people have learned this the hard way. I’ve had good luck with cat hair and cat dander. It’s so awesome I can vacuum my cat!

Dyson log: We purchased a Dyson V11 Outsize cordless vacuum from Amazon. It arrived promptly as Amazon committed to. We unboxed it, read all of the instructions (you must download the owner’s manual from the internet; a warranty written in Spanish came with the unit; no English version sent.), and assembled the vacuum. Enjoy reading the warranty if you can. Why can’t one just say: if you break it and it’s our fault then we fix it and if you break it and it’s your fault, you pay for us to fix it? The next day, Tuesday, April 6, 2021, I called Dyson’s customer service line with a minor problem. A recording came on asking if I would participate in a customer survey after the call. I responded “yes”. I was then put on hold telling me that they were experiencing higher than normal call volume. I heard that message a large number of times during my 20-minute wait. There were no apologies for my having to wait nor a way for me to leave a return number. As my battery was running low, I hung up and decided to try their chat which I think uses artificial intelligence to respond. My problem was simple: one of my two recharger units sent with the V11 Outsize was defective. I plugged it in with a battery attached and it didn’t light up. I switched recharger units and its battery and unit recharged. I switched batteries on the recharger unit and it didn’t light up or charge. Of course, the outlet worked as I tried every combination to identify that the recharging unit was defective. Using the chat was also a frustrating experience just as waiting and waiting on the telephone line was. There was no option to report a defective part or unit, none. I was directed to a video that explained how to charge a unit, how to connect a battery to the vacuum, etc. After several very frustrating attempts at trying to solve the AI program just to report a defective charging unit, I again gave up in frustration. I then decided to email Dyson. A third very frustrating experience. By this time, I was fuming: pay almost $800 for a vacuum and I can’t talk to a human just to say: defective charger, send me a replacement. One interesting point is that every time a customer sends an email to Dyson support an automatic response comes back “Thank you for contacting Dyson. We are experiencing unexpectedly high contact volumes and increased response times due to the many challenges of recent weeks. We apologize in advance and truly appreciate your patience as we work to provide you a resolution within 24 to 36 hours.” Same “we are experiencing…” but at least now someone has apologized. The automated response was apologizing also for my problem with registering my product; I had no problem registering my wife’s product! So I responded again, much more frustrated this time and probably nasty by now. I left my model number, serial number, registration info, telephone number, the problem: DEFECTIVE CHARGER, etc. The email was signed by the Dyson online team. In my initial email, the automated response saying they would respond in 24-36 hours, and their actual response have the same minute stamp 1:17 PM on them. Amazing! I think their customer service was able to respond in the same minute as it was evident that no one had read my email! I replied to that specific e-mail from Gulam as he was requesting my serial number which was in the email I had sent. I said look below and again printed in very big font my serial number and sent it back to Gulam. I then got another automated response …. I then got another email saying they were unable to locate my account. Recall I had no problem in registering my vacuum by serial number. I sent them my wife’s email address for them to look that up, I got the automated response immediately then another email 17 minutes later from Fareeda apologizing for the problem and stating “It would really help us if you could send us a short video clip or pictures of the issue you're experiencing.” How do I send a picture of something that is not working? I sent Fareeda the following: “Fareeda, The battery recharger unit is DEFECTIVE. It doesn’t recharge the battery. No light blinks! NOTHING. On either battery, NO BLINK. The other unit works fine! Send me a new recharger.” I got the automated response again. Then I got an email from Dibya apologizing and giving me directions to repackage the Dyson, UPS would pick it up, and they will replace the V11 free with an equal or better product at their choice OR I could contact UPS and they would box it for me and ship it. Recognize that all I wanted was a $29 replacement recharger since that model included two batteries and two recharge units. A rain check would have been sufficient. I said to myself: how stupid can company management be in this day and age???? I reflected on my Dyson experience and I hypothesized that Dyson doesn’t know how to manage its retail and repair parts inventories. I went to their website and sure enough, they were out of the recharge unit and some other accessories. I was pretty certain that my hypothesis was correct. BUT to be completely certain I searched for a Dyson Service Center and I called them (The NORCROSS DYSON SERVICE CENTER). I explained the DEFECTIVE CHARGER PROBLEM. He stated: No problem! Come by and I will give you one free; it is covered by your warranty.” I stated that I lived a distance from his location and he agreed to mail the replacement. It arrived yesterday! Nice guy! There are a couple of lessons to be learned here. I learned my lessons; you can imagine what they are. BUT Dyson in order to save money doesn’t staff to answer customer telephone calls. Expect to wait! Expect to not get called back for the survey of their responsiveness on the telephone if you hang up in frustration. Sounds like a biased survey to me? Don’t expect their chat to know what you are talking about. They will tell you about self-help videos for this and that BUT no help if you don’t exactly match an item listed for responses. If you answer OTHER expect some nonsense messages. If you use their email system expect that you will get a different person responding each time and they will not have the benefit of the previous emails even though you responded to those emails. How could Dyson improve their service? First, staff your call center to service your customers instead of to save money. Quit blaming the pandemic for your poor service. Be proactive, ask for the customer’s phone number and DYSON calls them back. You waste your customers’ time and frustrate them. Have people that one can talk to immediately and get the right answer. Call the guy that answered my phone call to the service center in Norcross GA. He solved my problem in far less than 5 minutes! I tried to give him my mailing address and he stated: give me the email address and I can pull it up. He did in 10 seconds! Second, recognize that you (Dyson) are operating an antiquated PUSH inventory distribution system and read “It’s Not Luck” and/or “Isn’t It Obvious? Retailing and theory of constraints” by Goldratt to determine how to run an effective PULL distribution system. How do I know you have an antiquated PUSH inventory system? You have too much of some parts and not enough of others (look at the out-of-stock items). Where is that inventory? It is out at the end of the supply chain, at your service centers sitting on shelves waiting for a potential customer to have a unit serviced while you are offering other customers new products because you are stocked out in your central location. These Goldratt books are business novels; both are easy reads like The Goal and full of knowledge. The first thing you should determine is whether Dyson is in the business to make money or if Dyson is in the business to save money? If you are too impatient to read a book then go to the TOCICO website and there are many free videos on the basics of TOC supply chains. Find and view them. I hope this criticism is far better than any survey that you might ask customers to fill out. We have used the vacuum twice; the vacuum works fine. What do I give Dyson as a rating on Amazon? A 5 star for the vacuum or a 0 star for the customer service. You already know the answer if you read this far. I hope Dyson has read this far!

Ok, I waited 7 months to write this review. I have owned Orecks, good on hard floors, not great on carpet, Kenmore cannisters, pretty good, but didn't like dragging around a cannister, I have owned 2 sharks, 1 gave me problems the other, pretty good, but corded. I have owned a Hoover lynx battery operated, it's battery lasted only 10 minutes after awhile. I read everything about vacuums and it took me about 6 months to decide to buy the Dyson. Out of all the vacuums I have ever owned, this is the best, by far, and I mean by far. I show everyone this vacuum, I believe I have helped the company in sales! Why should you buy this Dyson? It's light, no cord, easy to clean filter, and easy to empty. I have never run out of battery power once, it has the best suction power out of all my other sweepers, hands down. But the reason I waited 7 months to write this review is because if it can pick up glitter off a hard wood floor, you have my attention. If you want to suck the glitter up even faster, use the boost button and that was the only time I used the boost button....after sucking up all my Christmas glitter effortlessly, I am convinced I have the best sweeper that money can buy. I have hard wood floors and super thick shag large area rugs, it sucks up everything. Best sweeper, no comparison. If you are still trying to decide, stop waiting.....get it.

We had Dyson corded yellow ball vacuum for more than 15 years. It is powerful, sturdy and effective for carpet cleaning. Drawback is also obvious, it is big, heavy, and has long cord to deal with. We also have Milwaukee M18 vacuum, which has really powerful suction but extremely loud. They both show their age compared to this latest battery powered V11 design. The weight and balance of V11 torque drive is perfect. It is much nimble and maneuverable than Dyson ball, also much quieter than Milwaukee M18 vacuum. It is lighter than either and I can clean up all three floors using V11 without feeling much of strain on my arm. Shorter brush head enables cleaning narrower places such as area under the seats, furnitures, corners, etc. The rotating brush is gentle to the hardwood floor. The Dyson ball also has rotating brush but I usually hesitate to turn it on when cleaning the hardwood floor, thinking its brutal power may cause damage. V11 seems to handle the hardwood without any issue. when on carpet it will automatically rev up and can also do a good job cleaning it. When use other heads for suction only, it is obvious that V11 has compromised on suction power compared to corded Dyson and Milwaukee M18 vacuum. For cleaning car seats and carpets I will still grab Milwaukee. But if I want to dust off my records and CD / SACD collections, the gentle touch of V11 is well appreciated. In terms of battery life, we can clean up the whole house, 1st, 2nd floors and basement (hardwood and laminated floors) with one charge. If we still have large area of carpets V11's battery life will likely be shorter, since its brush will rev at noticably higher RPM when it senses higher resistance on carpet. For our user case, this is perfect vacuum. It's light weight, ergonomics, shorter brush head, decent battery life make it constantly be grabbed for use at home. We cannot say the same for corded Dyson or Milwaukee M18. It is a true enabler for frequent daily cleaning. Very happy about this modern vacuum! Update: after 6 months of everyday use, Vacuum stuck turned-on while trigger not pressed. I noticed there is gap between handle and battery pack in the rear, and battery can be pushed up to close the gap and trigger will function fine. Removed three screws and take out the battery from handle, the trigger has linkage that will push down on a button located on the battery. the weight of battery is being supported by single small diameter screw (M3?) inside the handle that mount the trigger assembly (that the battery is attached to), apparently the handle's plastic boss cannot take that constant pulling and the thread got stripped eventually. When battery is misplaced it will somehow being turned-on by itself. I added thread locker to the boss and temporarily fixed the issue, however, after a few weeks it became loose again. A larger size screw or molded metal thread insert should be used to support battery weight and constant pulling during the use. There are a lot of creative design ideas in this vacuum but this mechanical aspect presented some opportunity to improve for better robustness. I will try to use epoxy to permanently secure the screw in its boss and see if helps. I hope the later version with removable battery design will not have this issue.

I bought this product 10 months ago, after reading all the reviews and thinking long and hard given the price. Every time I have used it since the day it arrived, I literally say to myself (or out loud to my family), "I love this vacuum so much!" The fact that it's cordless, the swiveling head and ability to get in corners & under furniture, the fantastic (almost unbelievable) suction -- all are such great features. It's so convenient that I find myself using it much more often than I have any prior vacuum. And I have no trouble whatsoever emptying the canister. I only have two (small) issues. First, you need to train everyone in your house who uses it to keep it charging at all times -- it's beyond frustrating to go to use it and find that the last person didn't plug it back in. . . and then you have to wait for it to recharge. Second, something weird happened very early on (like within a couple of weeks of getting it) where mine was showing "replace filter" light -- I called Dyson Customer Service, they couldn't figure it out, and sent me a new filter. I replaced the filter but the light has never gone out -- however, this hasn't affected the functionality of the machine at all (at least to date).