ASURION 4 Year Office Equipment Protection Plan ($175 - $199.99)

Highly recommend protection plan. Very happy with the speed of the service in getting a replacement for our Canon printer that developed a problem The plan is worth every penny.Happy Customer!

Three and a half years after purchasing as Asurion 4 year protection plan our WiFi router stopped working. I filed a claim with Asurion. My claim was immediately acknowledged. Within a few days I received an email stating that the claim was approved and I would receive instructions on returning the item. I explained that I could not wait and had already purchased a new router. Within a day I received a refund for the full purchase price of the original item.

Asurion will reimburse you the purchase price of the item you purchased IF they cannot repair it.

They do a great job with fixing, reparing and paying out if a item has an issue.

My Canon printer malfunctioned and wouldn’t work. I contacted Asurion ( I purchased a 4 year warranty). They emailed me a shipping label to print but because my printer was broken I had UPS printed me a label. I did have to pay UPS to print it for me. It was at the repair shop the next day. That same day they emailed me to tell me that it could not be fixed and I would receive a email with an Amazon gift card for the purchase price. I received it immediately. So within 24hours of dropping off my printer everything was completed. Very efficient company to have a warranty with.

Was a little tricky but Asurion did come through in the end. Very good!

Quick reply and fix!

I have had issues with my Nighthawk router & modem since day one. My internet will just drop out of nowhere and my wifi signal is crap despite the fact that I live in a tiny studio apartment. It goes through phases of how bad this will get but at its worst it'll happen multiple times a day. I have to wait several minutes to half an hour and then it'll eventually come back. I work from home and do live streaming, conference calls, etc. as so many of us do nowadays, so you can imagine how bad it is to have an internet that randomly drops out and cannot be brought back manually (turning off/on or unplugging doesn't work, I literally just have to wait it out) is for me and I'm sure so many others. The wifi even when available is always sluggish and unreliable despite me having a faster-than-necessary internet plan and, again, living in a tiny apartment (I sit mere feet from my router/modem).Although I did a ton of research, I wish I had actually looked up Netgear on the Better Business Bureau (not that we should have to go that far as consumers). If I had, and I recommend you do before purchasing, you would see a) that they have a 1 out of 5 star rating, and b) that the router dropping internet/wifi is an extremely common issue that they are well aware of and yet they keep selling these expensive faulty pieces of equipment anyway, making it as much of a hassle to get a refund as humanly possible. Seriously: DO NOT BUY.I got the Asurion protection plan and when I first called to file a claim, they said I had to wait until my internet dropped AGAIN to call back and then they would file the claim. So, I had to wait until it dropped during business hours to call back and quickly realized this was a total scam to make me wait to file a claim. On top of that, they are only refunding the cost before tax, and are only refunding me for the router, the modem is supposedly on a "different" type of plan where they have to service it first to see if anything is wrong with it, which tells me they know the router is messed up. This is a blantant lie, I just pulled up my Asurion plans and they are IDENTICAL. I don't know if anything is wrong with the modem, so I may be stuck with a modem I don't need and can't use (I have given up and just gotten a modem/router from my internet provider, hoping then at least they'll have to provide me with some level of tech support!), making the money I spent on that a complete waste. It makes me sick to think of the headaches I've had with this equipment and how hundreds of my much-needed dollars are going to be wasted by this scam. On top of all of this. the protection plan just gives you an Amazon gift card, you don't even get your #%$&@!^ money back.Also, when I tried calling Asurion's tech support, it will often ring, pick up, and then immediately disconnect. Convenient, indeed.If you do buy this, make sure to return it within the window at the first sign of ANY problem. I was convinced it was a problem with my service provider because, certainly, this crazy-expensive equipment I just bought couldn't be the issue. By the time I realized it was, it was too late and I thought I was fine because I had these protection plans. But the protection plan is a total ripoff and will not fully protect you even if it is obvious and provable that the equipment is faulty. I cannot stress enough to not buy any of this garbage. Unfortunately, I don't know what might be better, I hear a lot of the older routers are more reliable and still work well, but as we move to faster speeds we seem to be in a wasteland of crap equipment and b.s. support.